Customer Testimonials 

Anne C.

p.s. till next year, have a great winter, and Christmas. I'm still trying to think of a way to not EVER shut down my pool!!!! That would be a Merry Christmas, indeed. I also switched to a sand filter for my cheap pool. No more 10 dollar filter cartridges to replace!!

 
We were so pleased with the staff of pool heat pumps. They helped me with any questions I had, plus were so patient. The heat pump I bought runs quite. All so efficiently. Very happy with the product, thanks.

 Nick P.

Hi Kevin,

I wanted to thank you for a great buying experience. The heat pump was shipped sooner than I expected.  I hooked it up yesterday and it works great. Very easy to setup and program. Thanks Dan.

 Dan M.

Hi Mark,

After some very wet weather, long power outage due to the hurricane, we finally started the pump today! Here are some pictures. My backyard is not yet finished and looks like a swamp from torrential rains (yes even in CT).
Pump works great, very easy to setup, and is heating the pool as I write.

Thank you,
Patrick R.

Absolutely amazing customer service. I e-mailed a question on a Friday night, and somebody phoned me within the hour. I was hoping for a reply e-mail the next week... There was a problem at the border with brokerage fees, but one call to Poolheatpumps.com and they assured us they would take care of it, and they did. Great product and fantastic service. I would recommend them to anyone.

Earl J.

Dear Kevin,

Finally we can really use our pool.  After ten years of barely ever getting in, we've found our family swimming daily now with the Heat Siphon heat-pump. The fact that we can adjust the temperature makes a big difference.  Yes, the electric bill is slightly higher, but the trade off in swim-time and grandson time in the pool is well worth it. 

 Paul E.

Kevin,

We are all set up. Turned the heat pump on last night for the
first time. The ambient air temp was in the high 60's last night. We woke up to an 84.1 degree pool! We ordered a solar cover from our local pool store and it will be in tomorrow.
The pool water was 76 last night around 6:00 at night. Its just under 24 hours since the initial heating, and the temp is now 87. That is without the cover. Very impressive. I couldn't get the kids out of the pool today. Unfortunately, I couldn't go in with my injury, but I'm looking forward to September.   Thanks again for your help. This was a great investment! 

Charles G.

Hi Kevin and Marcus:

The Z700 heat pump arrived, and I have it installed.  I poured a concrete pad outside the garage for it, then drilled two 3 1/2" holes through the wall and put ABS pipe in them as a conduit for the 2" flexible PVC I used for the heat pump piping.  I am enclosing photos of the install.  I put the unit on a platform of 1 ½” plywood, on casters for ease of moving, with rubber matting on the top of the platform and around the edges as skirting so critters won’t live underneath. The unit has to sit at about 45 degrees to the wall, which made planning the piping a little more complicated.  In the garage, I had to work around the existing wiring conduits, so it is not as neat as I would have liked if I were doing it from scratch.  However, the entire original pool installation was not well done, as I indicated in my original email. The instructions do say not to have a bypass, but I put one in for better ease of draining the pipes inside the garage at start of winter. Since I am the only one who deals with this, I have no concerns with it.

We used to have to run the geothermal all night to get the pool up a couple of degrees, and it could almost never get it up to more than about 80 except in really hot weather.  When I finished the install on this unit, I held my breath and threw the breaker.  The unit started up, and at that time, the pool water was about 74.  We went out for a few hours, and when we came back, the unit was off.  I thought it had shorted out or something, but no, it had already gotten the pool up to 86.  74 to 86 degrees in about 5 hours!  My son had his 7^th birthday last weekend, and we had eleven 7 year old boys in the pool.  The day was a bit cool, so I turned the heater up to 88 and no problem at all!  After several years of cool pool and the kids (and wife) going constantly from pool to hot tub and back again, we finally have a very efficient pool heater which can do the job in no time flat!  Thanks very much.

Regards,
Ed H.

Kevin,

I just wanted to thank you for your assistance in purchasing my 125 heap pump. The unit has now been running for two weeks. Your estimate of about a degree an hour increase in temperature was spot on for my 15,000 gallon pool with temperatures in the high 70's low 80's. I appreciated the time you spent educating me on not only heat pumps in general but the pros and cons of each model you carry and also the support you provided me when trying to decide where to install the heater once it was received. I was reassured I made the right decision to use poolheatpumps.com after I had a calibration issue with my heater and within an hour I had an answer on how to recalibrate the unit. I was shock when I received a follow up email from you a couple days later insuring that my issue was resolved and or to see if I needed any other assistance. Your customer service is greatly appreciated.


Thanks,
Ryan H.

Dear Kevin,

A few of our friends that have pools have been amazed at how efficient the Heat Siphon Z700 heat pump is, and believe it or not, very few people in Winnipeg seem to be aware of these!  Most of the people here have
either solar, or a gas/solar combination, but lots of people here spend between 300.00 and
400.00 a month during the summer to heat their pools!, so you can imagine how much $
they could be saving over five years or so with a heat pump!  

I would have nothing but good things to say about your service should anyone ever ask!  Pool is at 84 Degrees, and I'm loving it!!

Doug A.

Hi Kevin,

How are you?  As promised, here are some pictures of my heat pump.  It works just great!  12' X 24' Pool went from 67 degrees to 84 degrees in only 1.5 days in the middle of May.  I can see myself extending the swimming season into October now.  Thanks for all your help.

Peter G.

Hi Kevin,

I wanted to follow-up and close the loop.  An in-house Zodiac technician came to my home on Thursday, inspected my pump, and determined that the cause of the break within the heat exchanger was unknown and replaced the exchanger under warranty.  He works throughout the northeast and sees many heat exchangers that are damaged from freezing and in his words “never saw a heat exchanger break in the way mine did”.   I wanted to thank you for getting involved.  My experience proves that it does matter where you buy.   The result I received from Zodiac was a direct result of your intervention and the influence poolheatpumps.com has given your buying power.  It is one thing to have the buying power, it is another to be willing to get involved and use this influence on the consumer’s behalf.  Thanks for getting involved and helping us reach the desired outcome.

Thanks again,
Mike R.

 
Kevin,

Hello again a few weeks later.  Thanks for the great recommendation on the 125Ti.  I finally had it installed 2 days ago and all we can say is wow!  On Tuesday, the water truck filled my pool.  We took the temperature and it was 67 degrees when it was going in.  Within 12 hours it had climbed over 13 degrees to a wonderful 80 degrees. 

I absolutely hate cold water and this unit allows me to max out my pool investment by allowing me to keep the pool open from April through Sept/early Oct, all attributable to the 125 Heat Pump you sold me.  I spent a lot of time on the internet searching for a great heat pump at a great price after I rejected a "deal" from my pool installation company.  After finding you guys and getting some great advice from Marcus, you topped it all by saving me almost $1,000.  The pictures of installations of the same make/model really helped as well and saved me some money with the install team.

I will always recommend my friends and family to you as you have simply provided great advice and a great product...with all the pre- (and post-sale) support that goes above and beyond!  That's pure gold these days.

Best Regards,
Chris

I wanted to email and thank Kevin H. for his amazing customer service, advice, expertise, understanding and patience. 

 We were looking all over the Internet for the best deal on a pool heat pump. We are a new family with a new house that has a pool that had a natural gas pool heater. We knew nothing and this was a big purchase for us. We live in Nanaimo, BC Vancouver Island, Canada where prices are ridiculous.  This unit is CSA approved for operation in Canada. We went with the digital version for a little more. IT IS SO WORTH IT!! It has been a very cold long spring. Our in-ground pool is a 8' deep, 16x40 ' lazy L'. We live on a ridge by the ocean where it is very windy. We have a solar cover on the pool, that has done nothing but insulate as our weather has been so poor till this week(no sun). The pool was 10c(50f) degrees and the air at noon was 12c. We have a 4 month old so we set it to 33c(91.4f). It was 7c(44.6) so the heat pump would not run some nights. The days were cloudy at times raining. The pool was up to temp in only 4 days!! We now have it set at 32c(89.6). It steams on cool windy day. We absolutely love the digital settings. It tells you the temp you set it at, air temp, pool temp in a scrolling pattern. Best few extra $ we spent ! The pool is consistently 32c. Now it's sunny it gets over that with solar cover on. We will drop the temp accordingly as summer hits. All our neighbors still have their hideous black winter covers on and we have been swimming since  May 1st...over a month!!. Install was a breeze. My pool guy plumbed it quick. My electrician hooked it up fast. I put down 4 garden cement pads from local garden store at a cost of $40. Used a level to ensure flat. The unit is NOT LOUD. My neighbor never knew I installed the pump at our fence even. 

Kevin has answered every question I have had, no matter how silly. He's great!! We had the pump shipped to Sumas, WA. We took the ferry and came home same day. Ferry trip was $120. We filled up with has and bought some groceries and so that paid for the trip!! We saved well over $3000 from

buying from Kevin and got a WAY BETTER MACHINE. We have had it running in the worst weather and probably should have waited a few weeks. But wanted to get in the pool. We are in swimming while others inside their house...nighttime, is simply amazing!!

 Thx again, for the GREAT product & service !!

*any locals can come check out the pump or email me, and my pool guy & electrician is $35/hr !!

Regards,
Mike L.

CLICK HERE TO SEE MIKE'S PICTURES

You were right Kevin, the heat pump works Perfectly!

The heater arrived on Thursday, I poured the concrete pad Friday morning before work.  We had it connected to the pool pump Friday afternoon, and our electrician came Saturday morning to connect it.  Our pool temperature in the morning on Saturday was 70 degrees, by 4:00 in the afternoon, it reached the temperature we had set it at: 80 degrees!  The following day, Sunday, was my daughter's graduation and we had a party after the ceremony. The air turned cool in around dinner time, but we had a pool full of kids, who did not want to get out of that warm pool!

 Kevin, thanks to you and all of your help, the party was a success.  We are so impressed with the speed of delivery and the ease of installation.  Now all our friends and neighbors who have pools being unused these past few weeks because of the cool weather, are inquiring about our heat pump.  I will, of course, be sending them your way.  

Thank you again,
Mike D.

Kevin,

Just to let you know that I got the Heat Siphon 7HP installed and running in my 22’ X 42’ pool.  
Started it with no problems at all at 1PM on Saturday (pool was at 68 degrees) … by this morning the pool is up to 79 … and should be at the set point of 82 by the time I get home this afternoon …
So an increase of 12 degrees (with cool nights and no solar blanket) in about 48 hours.
Appreciate the great service and the quick response to all of my questions.

Best regards,
Brian C.

Kevin,

We wanted to express our appreciation to you for our recent purchase of the  125ti featured on your website.  You have given us an exceptional product and, most importantly, you have provided us with the most professional and consistent advice throughout the process.  You have consistently responded to all of our many questions, and we greatly appreciate your knowledge and expertise as it pertains to this system.  We are pleased to report that our unit is functioning perfectly, and that it has enhanced our pool experience tremendously. 

Thank you.

Sincerely,
John C.

Kevin,

I just wanted to drop you a quick note on Z700HP HEAT SIPHON.
At this point in time after a couple of weeks of operations its working beautifully!
Installation was truly very easy even though I had my hesitations before  I tried installing it myself.  But it truly was a breeze to install and it started up right away like a charm and like the Ad says,  set it and leave it.
I do find it quieter than my last heater for sure.
I will take some pictures in a little while an send you my set-up if you like?
Anyway Kevin I was nervous ordering an item like this online but so far I have no regrets.
We will see what next year brings.....

Thanks,
Rob M.

Mr. Marcus Miller:

Just recently I have talked with someone that is possibly interested in a pool heater.  Without hesitation I could give them your name.  Since 2005 we are still loving our Jandy heater and the fact that we can swim for six months of the year here in south Alabama.  Not only are we still happy with our Jandy heater, but you were so good to work with.  Our purchase with you was the most costly thing I'd ever gotten off the internet, so I was leery, but the whole process was a good experience and I'm happy we did business with you and that I can recommend you to others interested in a heater also. 

 I was glad to see that your web site is still up and going strong.  Best of luck to you and your company!

Luanne P.

You may use my testimonial.  My words were sincere.  My experience with your company was good and I have no problem recommending you to anyone that might be interested in your pool heaters. 
Besides being happy with our Jandy, Marcus Miller is a really good guy to work with and
represents the company well. He is a great example of what customer service is all about, and that is not easy when dealing with folks you don't see in person.

It is my pleasure to help your business!  Best of luck to you in this slow economy!

Luanne P.

Marcus,

Thanks for taking care of me in regards to a pool heater.  Kevin was awesome to work with and answered every question I asked.  Customer service is a top priority in your company and it shows.  I mentioned a company that has cheaper prices and would not purchase from them again because their customer service was horrible after the purchase.

Thanks again,
Mark F.

Hi Della,

I don't know if you still are with poolheatpumps.com, but if you are, I wanted to tell you how wonderful my heat pump is performing!
The weather has been very serious, in fact, we had no electricity at our home for about 48 hours last week. Also, the amount of rain has been phenomenal. I purposely took off work for vacation early in the month thinking I would get my pool opened. Well, it was too wet and cold to even put up my pool until May 18, 19. But once it was up, we hooked it all together and the heat pump started churning out that wonderful hot water! It actually took twice as long (3 days) to fill the pool as it did to get it warm enough (in the 85-90 degree water temp range). Air temp was in 70s for high but it was amazing how great this unit functioned. I am so happy with it.
Today, and yesterday it has been dry and hot. My daughter and her friends enjoyed a Memorial Day swim, and my husband and I did later, after cooking hot dogs on a campfire for the girls. Summer is awesome because of my Menard's pool and my Ruud heat pump.

Ann C.

P.S. My air conditioner is broken, but upstairs on the second floor when the heat pump kicks on, cool air blows in with help of a window fan. It is serving to cool our house also. We are lucky to have trees to help with keeping the house cool, but the trees also cause a lot of junk in the pool. I love cleaning it though because the water temp is perfect!

 Kevin,

Thank you very much for all your expert help with our heat pump installation. The pump works great and looks much better than our old gas heater. You guys run a truly great service. I would recommend you to anyone.

We are very happy with Heat Siphon Z700HP heat pump. Our old gas heater broke down so I started to look for an alternative. I was never very happy with the cost of heating the pool with gas. I did a lot of research online and I found your website. The pump arrived in perfect shape as advertised. I thought I would have to pay someone a lot of money to have it installed but after some research, I realized that I could do it myself. I already had a dedicated 220v breaker box by the pool pumps so wiring was very straight forward after a trip to home depot. The heat pump runs fairly quietly, it is not any louder than my air conditioner. It is certainly not as fast in heating the pool and especially the hot tub but with little planning it is not a big deal. My electric bill is higher but my gas bill is much lower so I am looking forward to the savings all summer. Once again, thank you for great service.

Sincerely,
Tom G.

All I can say about PoolHeatPumps.com is that they run an absolutely outstanding operation. 
From my very first phone call through delivery, through set-up and install, they were amazing.  They took me from knowing absolutely nothing about Heat Pumps to knowing well, a little bit more about them.  But, they sold me the right product for my pool and application and we are VERY satisfied. 
Everyone that works there is very friendly, knowledgeable and willing to help in any way possible. 
The e-mails are FILLED with information and they take the time to answer any questions. 
To anyone considering a heat pump, you can feel confident in the people at PoolHeatPumps.com. 

Side-note:  My wife was not completely on board with me purchasing a heat pump but she is as satisfied as I am with the entire experience. 
I WILL be recommending PoolHeatPumps.com to anyone in the market for a pool/heater. 
Thank you again to all who made our first pool such an enjoyable experience. 

Sincerely,
Gregory B.

CLICK HERE TO SEE GREGORY'S PICTURES

Kevin,

I did a lot of research and sole searching before I ventured into the heat pump product. I have friends who have a gas heater and never turn it on because it is too expensive to run and they have much more money than I. I looked hard at installing solar heat but when I weighed up cost and the number I would need and the visual effects of the panels I decided to go heat pump. That was a great start then I had to find a good supplier, again good old google came into use. I contact various companies but the rapport I had with Marcus was way way better than all the other companies, your prices were also very competitive.
 
I have had my 125TI  unit since May 2008. and it has been faultless. We run the pool at 85degs, old bones don't like cold water............................. Turned the heat on Sunday morning, pool temperature was 72.5 degs at 6.15am and raised to 80.8 by 8.30pm and then to 82.5 overnight at 6.30 am. Can't tell you when it topped out at 85 but were swimming in our outside bath early afternoon. Its a great product easy to install and we wouldn't be without it. Its a little difficult to state the running costs as its not on a separate meter but it certainly is not expensive. If you have any customers who would like to view or discuss in our area feel free to let them have my contact details.
 
Thanks for a great product and to Marcus for being a true honest gentleman.
 
Don L.

Recently we purchased a pool heat pump. We wanted a unit that would not only heat our pool in the winter but also cool the pool's water in the summer.
We highly recommend Representative, Della Clement to assist you in your unit selection, as her competence, reliability and knowledge of products is so diverse.  With her assistance our unit arrived within a few days of ordering and it's installation was uncomplicated. 
At start up of our unit, the pools water temperature was 54. Within 72 hours, it was 85 degrees Fahrenheit.
We do have a automatic cover and recommend having one a must for the unit to provide consistent water temperature.
Over the Christmas holidays we had several families visiting with their children. Swimming was an ALL DAY event in the pool. It was like swimming in bath water.
Many thanks to Della of Pool Heat Pumps.  
We did a lot of price comparisons both locally and over the internet. 
Pool Heat Pumps offered the best economic purchase and variety of units. We love our heat pump!

Roberta C.