Customer Testimonials
2003

Dear Mr. Miller,
In all of the correspondence I have had through the years with different vendors and manufacturers, your response to my questions is undoubtedly the best response I have ever received. Not only did you answer all my questions, you have cleared up all the confusion I have had on this subject. I am so impressed with your response that you can expect my order tomorrow morning at the start of your business day. My pool is 15 X 30 and the sales people I have talked to said I should use a minimum of 100,000 BTU's. I will take your recommendation over theirs as we use our cover almost daily and I believe you are correct.
I want you to know how refreshing is to have someone share their opinion as honestly as you have. Thank you very much.
Walter B.  New Florida Customer!

 Florida 2003

Dear Marcus Miller,

Attached are a few pictures of our gloriously warm pool and the cool looking mega-quality "Darth Vader" of heat pumps. Allow me to thank you again for taking a truly personal interest in being sure that we had the right equipment and fastest installation possible for a job that brought a few surprises.

We closed on the house on April 30 and on May 1st, before buying any furniture, we begin our quest for the right pool heater --- and FAST installation. We wanted to swim!!! Our priorities we definitely right. We are thankful we found you. Your prices were better and clearer than five other firms. You can sit anywhere but a pool...satisfies many needs. Thank you for letting us meet our goals quickly.

Obviously the electricians and pump makers know you well, and jump to do the job right. Imagine my surprise when the owner of the pump factory calls the same day to confirm all is working after sending two extra technicians out, and just minutes after speaking with you.

Yes, you do have right products and the best service. The rarest of combinations with the best prices. We checked thoroughly before ordering - and you were the best on all counts. We'll be recommending you to our friends for a long time. Feel free to provide us as a reference -- one of many you have I know. It would be an honor.

Again our best wishes and thanks,

Misono & CJ W.

kopec Enterprises 2003, Deerfield Beach, FL

Last winter I purchased a scroll type heat pump from you after asking you many questions through email and on the phone.  Today when I received my electric power bill it reminded me of why I bought the heat pump.  We live in a moderate climate on Vancouver Island in Canada and the summers are warm (70’s and 80’s, rarely in the 90’s) but not hot and the winters are reasonably mild (high 40’s and 50’s) so the heat pump works for a while at least every day.  Before purchasing the heat pump we had electric element heating for the pool.  I was getting tired of the enormous cost of heating the pool and gave you a call.

I just wanted to say thanks again.  My electric bills went from nearly $500 per month during the spring and fall (shoulder swimming seasons) to $170!!  And the heat pump was the only thing I changed.  So I’m saving over $300 a month in spring and fall and around $150 in summer.  At that rate it won’t take long for the heat pump to pay for itself.  And even though heat pumps are widely available here it was less expensive for me to pay the exchange rate on the currency plus the shipping to my door than to buy it locally.  Plus your service was as good as having someone standing beside me.  Installation was a breeze and you were very responsive to my questions.  I wish I could find local businesses that understood what customers want as well as you do!  Keep up the good work.  Everyone in climates like western Canada (similar to Seattle) should heat their pool with a heat pump from you!

Patrick  H.

March 2003, British Colombia Canada

We have been very satisfied with our Siphon Heat Pump. It arrived in record time. It was installed in July and has been very efficient.
Our electric bill only increased about $30.00. We have still been using it even though the temperature has dropped in the 30's at times. It was like a hot tub yesterday even though the outside temperature was in the 40's. Marcus and staff have been very accommodating with any questions we had. We like Marcus friendly and personable attitude. I would recommend this company for it has efficient and friendly service. I will use them for my next purchase. Thanks you are great.
Ruth & Mike Z.
Pleasant Valley, Utah (130 miles East of Salt Lake City)

July 2003 Utah

Follow up email: 06/11/06
Hi Marcus,  I still get e-mails on my heat pump and my comments are all still very positive.  I am asked if it will work in dry climate like Utah.  It works great.  We have not had any problems with it and turn it on as soon as the weather is above 40 degrees. The pool is 96  now,  I like it warm like a hot tub in the early morning.  We really appreciate your recommendation and service.  Thanks again.  Ruth & Mike Z.

Hi,
Just wanted you to know that our pool is closed and the pump we bought from you this year worked well and did not put us in the poor house for electrical costs.
Nice product. Quieter than I thought it would be. easy to move around and install.
Thanks,
John E.

July 2003 New York

we want to let you know we are extremely happy with our recent heat
siphon 3.25 purchase.  It works great!  Very easy to install.  I was a
little skeptical about the ability to keep the pool warm , but that
changed now that we are using it.  It keeps the pool at a constant 90
degrees.  We use a solar cover at night.  It has been in the upper 40s
and low 50s this week with highs in the mid 70s.

It was well worth the cost to be able to extend our swimming year.

Thanks again.   

Dane W.

June 2003 Alabama

I also want to thank you for your help. We are very happy with the unit you recommended. Installation was very easy.

We have lived in our house for two years (this is our third summer to be exact). Only few times the water temperature got to 70 degrees because of the trees in our back yard (it had to be over 90 few days in the row). Now we keep it at 85 degrees.

Until now my wife used the pool once. Now she swims almost every day and my 12 year old daughter is in the pool for hours. Sometimes she stays in the pool with her friends until 10:30 PM.

I will e-mail you some pictures soon. Thanks again

Regards,

Piotr Z

Heat Sipon SX 3.25, Conneticut June 2003

My pool is 16 X 24 and goes from 3' to 7' deep. The unit heats the pool one degree per hour and keeps it at our set point of 83 degrees very nicely.

When I was ordering it I indicated that should you have customers in the area and would like to see it in operation (summer only) I would not mind if you set them up to see it.

I have no problem putting my email on your site. People who sell good equipment at a good price should be made to shine.

Jim R.

New Jersey June 2003

Sorry I did not write earlier to let you know how well everything went from the truck depot call to the actual install. It's just too bad that not all business transactions run as smoothly as did this one. I admire your honesty and dedication.

Now for the Rheem / Raypak RHP 115. Installation is relatively straightforward especially after some drawings. The drawings proved to come in handy especially since I added a couple of valves that removes the heat pump from the water circuit altogether. I did this to ease servicing (if when it needs it), reduce the amount of chlorine going through the pump when I shock the pool and to reduce head pressure on the heat pump if when it need not run. One thing I must say, and which I hope you mention to your customers buying from you, is that flexible PVC can save a few headaches. It comes specially handy when you to put in your last piece of pipe and can quite make both ends meet. Also try to minimize sharp angles - the less drag the higher the flow.

I realize the Raypak RHP 115 was an overkill for my 24 foot aboveground. However, I figured it would work less to keep the temperature at 90-92. Yes, that's where we keep it in order to get my wife in the water. And yes the water out of that jet comes out quite hot when the two speed filter pump motor is running on the lower speed. definitely nor lukewarm like i thought it would be. We reel the solar cover on every late night and cut the circuit breaker off so that the heat pump doesn't have to overwork during the night's cooler air to keep the water's high temperature. We then turn on the heat pump at 8:00 every morning before leaving to work. we really never get to see the Rheem go on, but as my wife can tell you, the temperature is up there by the time she and the kids get home at 5:00.

Again, thank you for your professionalism and "no pressure" style.

Jose A.

Rheem Raypak RHP100, April 2003, Massachusetts

I started heating my pool on Saturday and by Sunday afternoon it was ready to
swim. The installation went smoothly and things are working fine. Let me know if
you need a reference in the San Francisco Bay Area. Thanks for all of your help
and input.

William S.

September 2003, California

Marcus,

Just a quick note to say that I received the heat pump yesterday and the delivery went flawlessly. I plan on installing it this weekend and will let you know how it goes.

I hear that these pumps are getting very popular on Long Island (the driver told me he delivers a lot of them) and I will strongly recommend to people that ask that they talk to you first.

Regards,

Paul

Hi Marcus,

The heat pump was delivered today. Shipping company was courteous; brought it right to the end of the driveway. Box looks fine. Remind me again where I'll find the warranty registration. Also thanks for the coupons; I also bought a salt chlorinator. it was a pleasure doing business with you, and I'll be sure to recommend you to friends and acquaintances. I'll probably drop you a note letter to let you know how the installation went.

Sincerely,

Linda Roberts

Rheem 100 August 2003

CLICK HERE TO SEE JEFF'S PICTURES

Hi Marcus!

Here's a few pics for the website.

Thanks again!

Jeff

July 2003, Pennsylvania

Marcus,

We installed the heat pump mid-July with no problems what-so-ever and it immediately tested our 100%. It arrived in terrific shape which well of the trucking industry.

We appreciate your cooperation and attention in attaining the heat pump. We surely will be referring others to you as they become acquainted with our heat pump. Unfortunately that won't occur for some time as winter in Houston doesn't just sneak up on you til late. In fact, the water is at a constant 88 degrees w/o the heat pump but the pump still had enough sensitivity to turn on if we turned the thermostat full on for a test. We are completely satisfied and our pool contractor was impressed.

Again,

Thanks,

All is working out as planned.

Larry L. C.  Houston, Texas

Houston Texas, June 2003

Greetings PoolHeatPumps.com!

Just wanted to let you all know that we successfully received and installed our pool heat pump here in York, Pennsylvania. After less than 24 hours in operation, our pool is very comfortable 80+ degrees and we couldn't be happier!

Keep up the great work and we'll be sure to recommend you to all of our pool friends!

Thanks again!

Jeff E.

 York Pennsylvania, July 2003

I purchased a heat pump from you about two months ago and just wanted to let you know I finally had the chance to install it (we have had so much rain up here I haven't had the chance until now!) I turned it on yesterday morning and the temperature was a chilly 70 degrees, today my whole family will be swimming since it is now at 82!
Thanks for the help in choosing the right model for my pool. (18 X 34 above ground oval) and for the great price. I installed the whole system myself and also wanted to pass along the following information to you for any of your other customers. I was having trouble with the GFI breaker, it would always break as soon as I connected it to the heater. I called the heat pump company Monday morning and they sent me the information to get the breaker working.
Regards,
Joe S.

Connecticut, May 1st 2003

HI Marc,
I've attached a few pictures of the new heat pump installation. Everything went very well. The pump arrived very quickly and installation was a snap. It's very efficient. I use a solar cover at night and the pump only needs to work just a few hours each day to keep my pool at 85 degrees. Thanks a lot.

Jim M.

Rheem Raypak RHP 100, Connecticut June 2003
 

Sure Marcus, you have my permission to use any and all photos along with my comments. ( Did the job myself!. Airline pilots can usually do anything, or at least we think we can!!!)   Jim McManamy

 Tulsa OK June 2003
 

Hi Marc:

I'm flattered to see that my pics of my heat pump made your webpage.
You might add the fact that I did the entire install in one day by myself (yes I'm a little handy at this staff) but I didn't have to take any special tools to do this installation... just the fact that the heat pump install is so straight forward makes it easy.
James

CLICK HERE TO SEE JANA'S PICTURES

Marcus,

Got my heat pump installed yesterday!! I ran the 220 wire to the unit and got an electrician to make the final connections and checked  the voltage and whatnot - saved me a lot of money doing all the preliminary work. I did the plumbing myself - 3 valves, 2 unions, a check valve, 10 feet of PVC, nearly a dozen elbows and a can of cement later... I got it working. What a day for this "I will try anything" hack plumber. The water is still very cold but the unit is working perfectly so far. I cannot wait to actually get in my pool and swim after nearly a month of looking at cold water!!

Thanks so much for your patience and help during the sales process... I had a million questions and you answered them all quickly! You gave me great advice and a fantastic price!!

Thanks again for all your help! It has been an extreme pleasure doing business with you!!

Jana H.

EUS Mark 6, Ohio,June 2003

The Connecticut and Massachusetts pool industry is controlled by the "chemical and propane" guys, so I wasted untold hours trying to get anygood info about heat pumps or salt-water chlorinators to no avail. Got nothing but spin and comments like "salt-water chlorinators corrode your equipment" and "heat pumps are expensive and less reliable than propane/LNG", and "you still have to shock and balance your pool even if you have an auto-chlorinator."

A call to Miller's and my heat pump and chlorinator were on the way to Connecticut. Marcus was extremely knowledgeable and helpful throughout. I've been totally happy with his advice and my selection. My pool guy, who opposed me every step of the way, finally installed the equipment and when he saw the great results, he was pretty surprised. The electricians inquired about doing the same installation in their own pools. I'm now recommending Miller's to other Connecticut and Massachusetts friends.
I've found nothing equivalent to Miller's in New England.

Brock H.
Westport, CT

April 2003

Marcus,
Just wanted to let you know the heat pump SX 3.25HP arrived this morning at 11:15. I did not expect it to be here so soon. Excellent service!! The shipping co. called yesterday morning to ask if someone would be home to accept delivery today between 11am and 3pm. I have the day off, so it worked out perfectly. The driver unloaded it out on the street and brought it down my driveway on a pallet jack. I put it in the garage for now. The driver was very polite and helped me put it in the garage. So far, I am extremely pleased with the whole transaction. As soon as the electrican runs the 220 line out to the filter , I will begin the installation. Thanks again for the prompt delivery.

I cut the metal banding and opened the top of the shipping box to inspect the unit. Looked down all four sides and could not see any signs of damage. I'll leave it in the box until I'm ready to install it. I'll let you know when I get it up and running.

Roy F.
Westfield,MA.

 April 2003

Marcus,

Just wanted to thank you for recommending this heater for my pool. Due to the bad weather we have had here in New England so far, I delayed opening the pool a few weeks this year. I turned the heater on at 4 pm June 15th. The water temperature at that time was 70 degrees. I switched the pump timer to "manual" to let it run continuously per the heater instructions. At 11 PM the next day (31 hours later), the water temperature was 85 degrees. I was absolutely amazed that this heater could heat a 16 X 32 in ground pool so quickly. I slowly turned the temp. dial down until the heater shut off. It has maintained this water temperature (85 degrees) since then. The Scroll compressor in this heat pump  is very quiet and barely noticeable. Thank you again for setting me up with an outstanding product!

Roy F. Westfield, MA

New England, April 2003

Marcus,

Regarding our heat pump, two months ago I told you I would let you know how installation went. However on January 20 I fell from a ladder pruning a tree, and broke an arm and a rib, which led to a cast, pins, pain and time at home watching TV (what a waste)....but finally, just last week, (with my son's help) I was able to wire and install my heat pump. It started right up and brought our pool from 74 to 85 overnight. Now it maintains 88 in our 6000 gal. pool running fewer than 4 hours a day (pool covered at night).

As advertised, it was easy to install, and it is quiet and dependable. It seems to be very well made piece of equipment. Latrobe, PA should be proud.

Thanks for your helpful website, your advice and quick responses.

Mark O.l FL

Hi Marcus

Just a quick line to let you know that my pool heater is fixed and running fine - we are extremely pleased with the performance and our pool is at 30 degrees. Please feel to use me as a referral if you have enquiries from the Costa Del Sol. Hope business is good and there is a fair chance of some further deals from people who are expressing interest.
Kind regards to your staff and yourself.
Max King, Spain, 2003

Marcus,

Let me begin by saying the hardest part of this letter is keeping it short. I can not explain how happy and satisfied I am with the heat pump and the service I received from your company. I hope that those customers who find your website truly believe every word that has been written by other customers as well as my own.

I was amazed by your customer service, after faxing you my order on a Thursday night I was shocked to hear from you the next day. Not only did you call to tell me you received my order but to inform me that you were issuing a $100.00 credit for a price discrepancy that printed out on the order form. (That is unheard of these days with most companies; for a company to give a credit without the customer fighting for it!). Your customer service is truly amazing, the call the following day, the faxing of the order form and the confirmation letter mailed to my home in my opinion are signs of a company that cares about their customers.

The delivery of my heat pump in two days if you don't count the weekend was remarkable. I never thought it would get here in less than 1 or 2 weeks. Not only was the delivery of the heat pump great but the solar blanket arrived the very next day after I called you with the dimensions of the pool.

I truly hope that by posting this email on your website I can be of assistance to your company by letting everyone know who looks at it what a great experience it was doing business with you. I will definitely recommend you to all my friends and neighbors (I already have) and hope to do business with you again in the future. Your website will be the first site I go to for all my pool needs.

We are now enjoying the pool thanks to you and your company, we have not been in it since mid August and look forward to using every month from this day forward.

Eloy G.

Aquacal Heat wave H155

Marcus,
You are amazing!!! Answering email on Sunday? You really are concerned about customer service. Do you get to take a vacation? I hope so. I didn't expect an answer until Monday. Please don't work so hard. Thanks for the info, thought I would just pick your brain. I know I won't have a problem with the company.
Sincerely your customer for life,
Eloy

Hello Marcus,
Just to let you know I called Aqua Cal Yesterday and they came out and fixed the shorted probe today. Their customer service is ALMOST as good as yours. Thanks for helping me choose the H155. Not only is the unit outstanding but the service is just as good. I am still a very happy customer.
Thanks again for all your help.
Eloy

Marc,
Here are the pictures of my new heat pump  installation. It went well, and the
heater started right up. The thermostat has now shut it down at 85 degrees.

Phil, Florida January 2003

"Your Raypak heater has been installed and its operating well. Thanks again for your help in making our Thanksgiving family gathering more enjoyable

Sincerely,

Carl S.

Raypak electric heater Annapolis, MD

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