Customer Testimonials
2004 

Kopec 650TI Monroe Township, NJ December 2004

My experience in California in Jan and Feb

I was very skeptical when I forked out $4,000.00 to
pay for the top of the line Jandy heat pump for my
pool.  I decided to go a little bigger than required.
I was told by everyone and anyone in Merced CA,  that
"Those heat pump things don't work around here."
Marcus repeatedly assured me that they didn't know
what they were talking about, and that it would work
fine.  I was worried.  The heater arrived FAST.  Nice
Fedex semi pulled up front with a hydraulic lift,
wheeled it right to my garage.  I contacted my local
pool company and they agreed to install it for $600
as long as I knew "It wouldn't work this time of
year."  I said I knew this, but that I wanted to get a
jump on Summer.  The install was a deal as far as I'm
concerned. They put in a separate sub-panel from my
breaker box, 2 different valves...etc... a bunch of
stuff for the money.  I'm just glad I didn't  The guy
knew exactly what he was doing even though he hadn't
installed a Jandy before.  I fired it up Tuesday
morning and the pool was 46 degrees (COLD) and outside
temp was 50 degrees.  72 hours later  the pool was 74
degrees.  With average daily air temps of 55 degrees,
I keep the pool covered all but the hour that I swim
each day.  I have found that I only have to run the
heater 5 hours (6 max ) a day to keep it between 72
and 74 as long as it is covered.  Now that the pool is
above 70, the heat coming out of the jets is VERY
warm.   In fact, I was surprised at the volume of
water that this heat pump can crank out each minute.I
was also surprised at the warmth at which it  comes
out.  I purchased the hot gas exchange option for a
little extra for those days below 45 degrees, and
although I don't even think I have had to use this
option yet, I'm planning on using it next January.  In
the mean time, I am extremely pleased.  I am now using
my pool all 12 months of the year.  It is cool to step
out of the water at 9 at night and see the steam rise
off of your body into the 45 degree air.  Again, I
thought that these heat pumps were too good sounding
to be true, but let me tell you, technology has come a
long way, and their efficiency is staggering.  I feel
sorry for people with solar and gas.  In may when the
air warms up a bit, I plan on bumping my pool up to 90
degrees for parties on the weekends.  I don't feel
like spending that kind of money now. One very
interesting note.  The technician that installed the
pump after completing the installation said "yeah, I
think these things are the way to go, I might look
into one of them for my pool."  Haaa Haaa
PS, feel free to use me as a reference.

Jeremy H.

Jandy AE3000 Heat & Cool, California, December 2004

CLICK HERE TO SEE JOHN'S PICTURES

Happy holidays Marcus,

I received an installed the heat pump and I have an 82 degree swimming pool now. When I started up the unit this morning in overcast skies at 56 degrees, the pool temp was 67 at 9 am, by 2 pm the pool temp was 81, still with overcast skies and 66 degrees. The heat pump used 40 KWH (meter readings) during this test. I have attached a picture that you may use as desired. If you would like me to uplink a good reference to you website I can do that.

Thank you,
John

December 2004 Florida

CLICK HERE TO SEE HAZEL & JOE'S PICTURES

Dear Marcus,
We are now home to a cold, wet &windy U.K., wishing we were back in warm & sunny Florida!
Just a line to let you know how pleased we are with our pool heat pump. It was delivered without any problem, at least once we'd sorted out the problem with our phone, it was! It was all up & running in no time, & the water heated up very quickly. The unit looks smart, & is quite quiet compared to the one fitted to our next door neighbor’s home. It was lovely & warm to swim in, in fact we had to lower the temperature a little!
Thank you for all your help & advice with our purchase. Nothing was too much trouble & you were always so speedy in replying. We shan't hesitate to
recommend you to anyone we know of who's looking for a pool heater.

All our best wishes for Christmas &Happy New Year!
Sincerely,
Hazel & Joe

October 2004, Haines City Florida

I live in Las Vegas and had just purchased an 15x30x52" above ground pool in August by the middle of September it was much colder than normal for this time of year and our water temp. dropped to 60 degrees. I went in search of a pool heater and after checking out all different types I decided on a Heat Pump. There was just one problem, I went to about 7 different pool stores and they either didn't know what one was or they said they don't work in our climate its not humid enough, one company said you can't heat an above ground pool because the sides are metal and it would never work. They all said gas was the way to go. That's when I called you. I received my Hayward hp1100 in the second week in October. We installed it in 1 day. Although we did make 7 trips to home depot. The day we turned it on the water temp was 60 degrees. We ran the unit for 48 hours non stop and was swimming in it 2 days after we turned it on at a temperature of 94. We keep a solar blanket on the pool at night and when we are not swimming and it is now Nov 19 and we went swimming last night in 90 degree water. The high day air temp is in the mid 60s and the low at night has been in the mid 40s. I run the pump all day to keep it at this temp. But it is way cheaper than using a gas unit. So many people have pools in Las Vegas and they really should know about heat pumps. They work great, my family is thrilled that we can probably swim all year.

Thank You So Much
Cindie

Hayward HP1100, October 2004, Las Vegas, NV

Frank

Hayward HP1100, Long Island New York, September 2004

The Kopec Heat pump arrived on Wednesday by way of the lift truck and they placed the pump on the pad for me.  I called my heating/cooling contractors - they came that morning and hooked it all up and we turned it on Thursday about noon, the pool's temp was 82, by 5:00 p.m. the water temp was 90 degrees.  This is the first time the water temp has been over 85 let alone 90 all summer.

Future pool heater people, my wife and I never purchased anything over the internet.  You don't have to search far to find Marcus Miller on the internet selling pool heaters.  He is the best, he was very kind, courteous, answered all of our questions, assured us and calmed our fears.  We ordered a Kopec 650ti on Thursday, it arrived less than a week later and one week to the day - our heater was hooked up and warming our Southern Missouri outside pool.  Thanks Marcus, you are the best!
 

Pastor Bob M.

Kopec 650TI, Missouri, July 2004

Dear Mr. Miller:

 I just wanted to report to you on the installation of the heat pump which I recently ordered from you. It is great. Yesterday I got it up and running at about 11:30. I measured the pool temp at 74 degrees, which was just a little cool for me, so I covered the pool with the blanket you also sent me. My pool is roughly 12 x 26 and four feet deep all around. From the instructions, I expected to need to run the pump for at least three days. However, at 7 AM today the water temperature was 85 and I had to turn the pump off. Instead of a pool I found myself in a hot tub!

 If my experience is typical, the Captain makes an idea choice for anyone in a Divosta community with a standard size pool. It is parked right outside the glass door of the bedroom and you cannot hear it when it runs over night. Because the pool filter was placed in an awkward position by the developer, some ingenuity was required to run the pipes. Let me know if you would like to see a diagram.

Thanks again for your help.

George L.

West Palm Beach, FL

Hayward HP2100, New Jersey, August 2004

Mr. Miller:

My thanks for your assistance in this sale. Our Kopec is up and running within 24 hours of arrival. Everything appears to be in order.

My family is really enjoying the 91 degree pool water. The thermostat is only set halfway up the dial, and the unit does not need to run for long. It has been a great buying experience. My sincerest thanks.

David S.

Kopec 650 TI  July 8 2004, Germantown, NY

CLICK HERE TO SEE MICHAEL'S PICTURES

We installed 2 weeks ago, and we brought the pool temp from 58 to 80 in 48 hours. The air temp went from 72 the first day to 82 the second. On the third day, air temp was 84 and pool temp went to 86. We swam the first week of May in Indiana. That’s pretty awesome. The heat pump runs very little now that the water is up to temp.

Thanks,

Michael
 

Kopec 525SCTI, April 2004,Greenwood, Indiana

CLICK HERE TO SEE ANDY'S PICTURES

Marcus,

I wanted to shoot you a few pictures from the installation of the heat pump purchase. We installed it on April 19th and since about a week later the pool has been at about 80 degrees. Again we purchased the RHEEM RAYPAK RHP 100 and it seems to work great in our 20X40 in ground. Thanks again for all your help. Feel free to post these if you like.
Andy
March 2004 Charlton, MA

Marcus,
Just wanted to update you on the heat pump you sold us over the winter. It is installed and working like a charm. When we opened the pool on April 1st the water temperature was a cool 56 F. The air temperature was mid to low 50s. The pool temperature is now 88 F with air temperature around 65. The entire family is now using the pool. Normally the wife and I would not use the pool until mid July when the water became 83 degrees. May 4th we were in the pool and loving it. The neighbors think were crazy but after a very cold winter on Cape Cod we deserved it.
The heat pump you sold us was the first thing we ever purchased on the internet. Having been a police officer for 24 years (and seeing many people scammed on the internet) I was not to thrilled about making such a large purchase with someone I have never met. You patience to our many questions and willingness to spend long amounts of time on the phone helped us make the decision to buy from you...(not to mention we saved $1,800.00 over a local dealer). Prior to making a purchase we checked with several others who purchased from you. They all stated what we now feel. You are an honest businessman who can be trusted, your prices are great and we are glad to recommend you to others. Ps. The local dealers are not happy you are around...I wonder why?
Attached are some pictures of the before during and after. Total cost for electrician was $150.00. Total cost for plumber was $110.00. If I had done it myself (which could easily have been done) would have been approximately $75.00 and two days work.
I have given your name to several people in the area...hope to do business soon.

Rob

February 2004, MA

CLICK HERE TO SEE JIM'S PICTURES

Marcus,
Here are some pictures for your website.  We installed our Rheem Raypak RHP 100 heat pump and opened our pool on May 3.  The water was 53 degrees.  After about a week of running during the daytime, we had it up to 83 and were swimming.  Spring temperatures in upstate NY can be quite cool.  I am surprised how little the unit runs in order to maintain the temperature in the mid 80s.  After cool nights, it will run for a few hours when the pump comes on in the morning.  Installation was a painless and it fired right up.  I did the plumbing myself and had hired an electrician do the wring.  I figure we saved about $700 compared to purchasing locally.  I couldn't be happier with the unit and the service you provided.
Thanks again,

Jim L.

Rheem / Raypak RHP 100, February 2004, NY

Hi Marcus,

        Well of course, you were right.  The Estes delivery man helped me
place the carton next to my pre-positioned pad, and every thing else went
flawlessly.  Plenty of flow, apparently, because the heat pump started
as soon as I turned on the pool pump.  In less than an hour, the water
temperature was up almost four degrees!  At that point, I adjusted the
thermostat, and I think 83 degrees is where I'm going to leave it.

        Here are four pictures of the completed installation.  The first,
taken looking north along the edge of the deck, shows how close the Heat
Siphon is to my Endless Pool (1616a).  Photo 1621a is looking east
towards the deck..  Photo 1612a is of the control end of the heat pump.
I figured if I went ahead an wrapped the pipes now, it would be one less
thing to remember later.  Finally, 1648a is taken from the deck, with the
heat pump visible through the deck railing.

        Here also is one view of the modification to the original water
quality system (1603a).  The lower pipe at the top of the photo, is
heading towards the supply side of the heat pump.  The valve at the top
right that doesn't connect to anything is now connected to the Heat
Siphon return.   I'm using three valves, just in case the weather gets so
bad I have to drain the unit, that I can go back to the little electric
heater.    Sure hope I don't have to do so, though!

        You have my permission to use this text and any of the photos on
your web site.
  
Yours,

Harold I.

May 2004, MS

Hannibal, NY June 2004

January 2004 California

Dear Mr. Heap: Thank you for the kind words. If is OK with you I would love to post your letter. If you ever want to send me some photos they would look great on the site so people can see your installation. I always follow through to make my customers satisfied. I am happy that all is well now. Marcus

Hi Marcus

Just wanted to thank you for recommending the heat pump for my
pool. The thing is incredible, it managed to raise my 18x36 pool's
temperature from 64 to 75 degrees in a single 8 hour run during a day when
the maximum temperature was only about 75. I am diverting the pool return
to the deep end drain, so the whole pool is being warmed instead of just
the top layer.

Thanks again!

Mark S.

St. Paul, Minnesota

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