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Customer's Installation Photo Album.
Only letters with pictures attached

Customer Testimonials 
2005

 

December 2005, Punta Gorda FL

CLICK HERE TO SEE TOM'S PICTURES Marcus,   Thanks again for your help yesterday. I called the people you gave me phone numbers for at Jandy and they are setting up service to correct that minor temp read-out problem. Also , what I want to order is part #6613 and PDA ps4 for pool and spa. When you have a chance please let me know the prices , so I can order these. Also , I am enclosing pictures of my pool and the new Jandy system I installed myself in about 3 hours, This system is so simple to install , a child could do it! 3 power wires in (220 volt single Ph and the rest is all plug in and only fits one way! GREAT!  The automated Chlorine system was just as easy, maybe easier (because it's smaller!) Your company is Great and I know you will always be a pleasure to deal with. Thanks Again and again. Best Always, Tom tom@campak.com Jandy AE3000, Punta Gorda Isles, Florida, October 2005 [Previous emails] Received everything on tues and installed all. everything works fine , but how do you install the remote panel. I assumed that you just connect to the phone plug in the heater, but when I did nothing happened on the remote. The manual does not say anything about that remote panel. not even out to connect it. I'm sure that it must be programmed on the panel on the heater, but the manual does not tell me anything. A little help would be great! Thanks again. Tom Dear Tom: It is good to hear back from you. I hope that you and your family are well. When you plug one end of the phone wire into the heater and the other end into the panel the panel will come on. I have never had one not come on. Try another phone wire. If that doesn't work I will send you another panel. I am happy that the heater is working now. Sincerely, Marcus Miller http://www.poolheatpumps.com/ Thank-you that did the trick! Must have had a bad phone line! Sorry, but thanks for the advise. Trust you and yours had a great Thanks-giving! You really have a great company! Your fast response and helpful thoughts are very much appreciated. Best Regards, Tom Great. I love happy endings. Thank you again for using my company. Marcus

November 2005, Coral Springs FL

Thank you again for your help with my new heat pump. Your customer service was everything you promised it would be. The pump is working great, 6 degrees in one day! If I can make one suggestion to your customers, call at least 6 electricians to the house before you buy a heat pump. This will ensure you have the service, and spell out the cost or other additional items needed. There was a huge difference in price from one electrician to another. One guy tried to sell me a full service upgrade for $3,000.  Another one was $1,500. The guy I went with was $600.00. Another guy seemed too low and did not seem knowledgeable. Look for companies willing to give free estimates. If they do not hang up and try another. To prove that your price was the best I shopped around locally. One dealer was very unhappy to hear I bought from you. He told me you were from out of state. I said yes I know and there is no shipping, no tax, and the price is $1,000 cheaper than yours. I wish you could see the look on his face when I told him this.   Thanks again, Joe joebis0104@msn.com Jandy XE2400, Coral Springs, FL, November 2005 Dear Joe: You are great. Thank you for such a great letter too. We will post it on the site soon to help other people with their installation. The electrical idea is good. It makes me crazy when my customers get quotes for 4 hour jobs that are $1000s of dollars apart. As always I am here for you if you need anything. Sincerely, Marcus

November 2005, Melbourne Beach, FL

The pool heater is great. We recently got the electricity hooked up and it works beautifully.  We are thrilled with it. Thanks for your help.  Have a great Thanksgiving. Patrick pdomkowski@hotmail.com Melbourne Beach, FL, November 2005

November 2005, Port Richey, FL

CLICK HERE TO SEE JOHN'S PICTURES Hi guys. Thanks for the quick turn around time from ordering to delivery! Here's a picture of my new installation. It was a breeze to install. I used no-hub connectors for future servicing and pump replacement.  Sincerely, John Hi Marcus....Couldn't find 20 x 20 blocks, so I used 24 x 24 and some leveling sand. Yes. You can post it. Those no-hub connections will allow me to easily change out my old motor when it goes. God bless whoever invented the rope saw ! It made it so easy for some of the cuts that needed to be made. Here's another pic. Thanks again   JOHN jflan1960@tampabay.rr.com Heat Siphon SX5.0, Port Richey, FL, November 2005

October 2005, Coco Beach, FL

CLICK HERE TO SEE BRAD'S PICTURES Hi Marcus, once again I want to say thank you for being so easy with for the purchase of my Heat Pump. The Jandy HM90 is doing a good job for me within 2 days of running only 8 hours a day it raised my pool temp by over 10 deg's.   Here are some pics of the install, Thanks Again, Brad bkueter@cfl.rr.com Jandy HM90, Coco Beach Florida, October 2005

September 2005, Scottsdale AZ

wanted to drop you a note regarding our  recent purchase of a Jandy AE3000.  It arrived in good condition and we had it  up and running a week after  delivery. It really makes a difference now that  the weather is cooling in Phoenix.  With days now in the mid 80's and  nights in the mid 50's the water in our pool  would be too cold to enjoy. The  Jandy keeps the water in the mid to upper  80's where we like it! We're still  enjoying the pool as of Nov. 13th and are  the only ones in the neighborhood  still doing so.      We'll probably shut it down after Thanksgiving  but plan to turn it on again  come March when out of state visitors start to  arrive.    We're glad we chose the Jandy and glad we got a  model with a chiller as the  110+ days of summer will give us a "cool"  swimming experience.   Thanks for your help in the  process. Stuart  stusteffan@cox.net Jandy AE3000, Scottsdale AZ, September 2005  Dear Stuart:  It is good to hear from you. I love happy endings.  It was my pleasure to  work with you. I wish more people would understand how  much better pools are  that are comfortable. As always, I am here if you need  anything.  Marcus

September 2005, San Antonio TX

We have had nothing but a first rate and first class experience with you and your company to date..  We will be recommending you to all our friends contemplating building a pool.   Warm regards,   Bill and Denise Eisel BEisel7918 Jandy AE3000 Heat & Cool, San Antonio TX,September 2005

August 2005, Richmond Hill, NY

CLICK HERE TO SEE ARTIE'S PICTURES Hi Jason, We have warmth in our pool!  Here's the "Sitch" in a table.   Time Water Temp Air Temp Started 650 TI 12:45 PM 75o 89 o   1:45 PM 79 o 91 o   2:45 PM 83 o 89 o   3:45 PM 85 o 88 o   4:45 PM 86 o 85 o   7:00 PM 89 o 81 o  I hope I've given you some sort of an idea about the capabilities of the Kopec 650 SCTI.  I, also, have enclosed some pix of the installation.  Hope you enjoy them!  Feel free to use them wherever you want. Artie amcauley@bigplanet.com Kopec 650 TI, Richmond Hill, NY, August 2005

May 2005, Taylors SC

CLICK HERE TO SEE TOM'S PICTURES Marcus............my pool heater has been up and running for 3 weeks or so now and is doing great.   I am using the pool cover which helps hold the heat in tremendously.  Thanks for all your help.   It really seems to heat the pool quickly.   I have attached a couple of pictures of the installation. Best regards..........Tom Tom.Williams@Fluor.com Jandy AE 2500, Taylors SC, May 2005

October 2005, Dunedin FL

Thank you again. Angel halos and blessings to you too. Marcus Greeting MM I also enjoyed speaking with you. Your pride in your work is obvious in the tone of your web site, your personal written responses, and the time you willing spend with an unknown...me. Wish there were a way to warn unknowing folks to the inappropriate "guilt arm wringing" ,near threats and attempts at mistruths void warranty if not done our way-extra $700) Again, angel halos and blessings to you. I'm sure your grandma will love having the stove you've sent her. Linda Van Kampen LVankampen@aol.com Heat Siphon DX5.0, Dunedin Florida, October 2005

October 2005, Houlton Maine

Good morning Marcus I received the heat pump yesterday, everything is fine, I'm going to store it in my garage for the winter and then install it in the spring.  I'll keep you posted on how that goes and maybe send some pictures as well.  Again I thank you very much for all your help with my order from the selection of the unit to the delivery.  If anyone is looking for a heat pump I'll be sure to send them your way.  This was the first major purchase I made over the internet from the United States and between my customs brokers and you the transaction and delivery went flawlessly.   Guy R. grich20@nbnet.nb.ca Heat Siphon HP5.0, Houlton Maine, October 2005

March 2005, Surfside Beach, SC

CLICK HERE TO SEE GREGG'S PICTURES Marc,   Sorry it took so long to re-send these pics to you of my first installation.  I didn't snap pics of the second install before I left Myrtle Beach but I'll be back in early June and get some at that time.  As far as I know, things are working well....no complaints is usually good news...thanks again for all your help...I feel like I am a "heater installer" now.  The second unit only took less than a day (counting the extra trip to Lowes)   cheers   gregg gregga@spcd55.com Jandy AE 2000, Surfside Beach SC, March 2005

April 2005, Dumont NJ

CLICK HERE TO SEE KEITH'S PICTURES Gemelli14:  HELLO MARCUS ===POOL HEATER IS GREAT --HAD TO SHUT IT OFF GOT TOO HOT --UP TO 88 DEGREES HAD 34 PEOPLE OVER MY HOUSE ON SUNDAY NEIGHBORS ARE STILL WAITING FOR PSE AND GAS BILL THANKS AGAIN KEITH END gemelli14@aol.com Dumont, NJ April 2005

November 2005, FL

I just wanted to let you know that I received my pool heater yesterday and everything looks fine.  I wanted to thank Jason for working with me over the weekend to get my order processed.  And, since you are obviously interested in keeping your customers satisfied, I thought I should pass along the somewhat perplexing experience I had with ABF. 12/1 – Contacted ABF to check on getting a delivery scheduled.  I was told that the heater would not be ready for delivery until the following week. 12/6 – Using the ABF website, I saw that my heater had arrived in my area and called ABF to schedule an appointment.  I was told that a truck would be available on 12/8.  I was told that I would be contacted on 12/8 an hour prior to the truck arriving at my house to arrange for someone to be there to receive the delivery.  Since I work 30 to 40 minutes away, this was acceptable.  All of my contact information was confirmed at this time. 12/8 – 8:00 am - I called to see if I could get a time frame on the delivery (morning or afternoon) and was told that the heater was not yet on the truck and to check back in a couple of hours. 11:00 am - I called and was told that they would be unable to make the delivery today, but could schedule it for 12/9 in the AM (which I did) 1:30 pm - I received a message that the heater was actually being delivered and that the truck was already at my house (no prior notification).  It was agreed that the truck could come back later in the afternoon and that I would receive prior notification.  I again confirmed my contact information with ABF. 4:00 pm – I called to make sure that everything was still on track, and was told again that I would be contacted prior to the delivery. 5:30 pm – I received a call that the truck was once again at my house (again, no notification).  Luckily my wife was in the area and ABF agreed to wait on her to receive the delivery. In the end, everything turned out fine.  If I actually had been charged for the shipping, I might be a little annoyed.  I thought I should pass along my experience with ABF as this also reflects on you. Anyway, I am looking forward to installing my heater this weekend. Thanks again, Jim jimwat@aent.com Heat SiphonSX3.25, FL, November 2005 Dear Jim: It is good to hear back from you. I hope that you and your family are well. Working with trucking companies are my least favorite part of this business. That is where all the hard feelings come from. I am happy that you have your heater and I am sorry about your experience. Can I put it on the website for others to see? As always I am here if you need me. Please remember we were the first on the Internet over 7 years ago and have been in business for over 23 years. We pride ourselves on 100% customer service. We are here for you. Sincerely, Marcus Miller http://www.poolheatpumps.com/ 360 568 3768 [ Follow up email ] No hard feelings at all.  I realize that once you put your product on the truck, what happens after that is pretty much out of your hands.  And since I received the heater safe and sound, there is no harm done.  This is the only time I have had any dealings with ABF so I realize that this may be an isolated incident.  But because of ABF’s obvious “left-hand-not-knowing-what-the-right-hand-is-doing” problem in this incident, I thought I should at least let you know (just in case this is/becomes a pattern). Please feel free to post this email if you think it would be helpful. Jim jimwat@aent.com Heat SiphonSX3.25, FL, November 2005 Dear Jim : It is good to hear back from you. They are all the same. They will be great and I will get a heater delivered in 48 hours over 1500 miles and then things like this. I am going to put up your experience. I love timelines. If you ever feel like sending me some photos I'll put hem up too. Thank you again. Please remember we were the first on the Internet over 7 years ago and have been in business for over 23 years. We pride ourselves on 100% customer service. We are here for you. Sincerely, Marcus Miller http://www.poolheatpumps.com/ 360 568 3768

March 2005, Westiminster MD

CLICK HERE TO SEE BRUCE'S PICTURES Dear Marcus,   We apologize for not sending pictures and a e-mail sooner, but life has been busy and hectic on the Main front!   We absolutely love the Heat Siphon, the pool water went from 56 degrees to 92 degrees in less than 3 days.  Our pool is 16 x 34, with an 8 ft. diving well.  To say the least, the Heat Siphon is phenomenal!!!  It is so nice and relaxing to swim in the warm water, which we never could have done that early last year.   We did have an electrician do the electrical work and Bruce installed the PVC plumbing himself, with only a tiny leak on the first try.  Second try was a winner!!   We were up and running with everything the first week of May and would have liked to have had the pool opened earlier, but like I stated things were just hectic.   We really enjoyed doing business with you and receiving prompt answers to all of our questions.  We look forward to many years of nice warm swimming!   Take care.   Two happy customers in Westminster, MD!   Bruce & Terry Tlm9767@aol.com Heat Siphon SX 5.0, Westminster, MD  March 2005

December 2004, Township NJ

...Mr.Kopec did call me and after discussing the matter he stated he is sending me a new unit. I agreed to be home when the new unit arrives so it can go right out. I was on edge the entire weekend thinking about this and I must say after speaking with Mr. Kopec I was at ease. Some of my friends that know about what had happened are beside themselves that I spoke to the owner of the company and the matter was resolved the next business day.   The best part is I am still married and the wife didn't throw me out! You guys are great!                     Thanks, Gregg gjohanesson@comcast.net Kopec 650TI Monroe Township, NJ December 2004

May 2005, Marietta GA

Many thanks, didn't expect you to send the part right along, this is just more great service!   For your records, the Jandy AE-2000 heat pump looks and works great. Pool is now 89 - 90 degrees (where my wife likes it) during the day, cooling down at night. The heat pump arrived on a lift gate truck, 5 days after I placed the order. The driver parked on the street fronting my house and picked up the skid with the pump on it on a manual fork lift and wheeled it up the driveway and to the patio in the back yard, setting it down near the final installation site.   As you suggested was possible on your web site, I did the installation self-help. For homeowners who have an existing slab where the pump can be placed, installation involves setting the unit in place, bolting it down, hooking up the plumbing and electrical and they'd be ready to swim. I would guess, under those circumstances, the entire job could be done by one man in a day, certainly in a weekend. My installation was a bit more complicated because I needed to clear out some landscaping and pour a 5 x 5 foot concrete slab to set the heat pump on first. Once that was complete, I required help moving and setting the pump onto the slab (250+ pounds and somewhat unwieldy). Other than that, Installation was easy, aided by a very good installation manual. The only part I hired out (to a licensed contractor) was the electrical, and involved running new 220 volt electrical service from the house central panel to the pump location, installing a new exterior sub-panel, and making the connection to the pump.  I chose to install a new 100 amp subpanel at the heat pump, rather than the standard cut-off so I would have a power supply in the backyard I could tap later if I needed power for other projects. Heat pump operation is simple and inituitive and the unit is quieter than my air conditioner condenser units, located nearby. Prior to the heat pump installation, our pool temp was in the mid to high 70s during the day, through June, and on hot days would reach a high in the mid-80s during the day in July, depending on how many consecutive days of sun we got. With the heat pump therostat set to 90, the heating cycle (controlled by the pool pump timer) begins at 8 am, and the pool is at or near 90 by about noon everyday, rain or shine. We now plan to keep swimming until November, making the whole pool experience far more enjoyable.   All in all, buying a pool heat pump from you has been an altogether pleasant experience I would recommend to anyone with a swimming pool. Keep up the great work.   Another satisfied customer - Jeremiah and Linda PREGUILLE@COMCAST.NET Jandy AE2000 Marietta, GA May 2005

February 2005, Phoenix AZ

CLICK HERE TO SEE BRAD'S PICTURES Marcus,  I wanted to take a second and drop you a quick email about my recent pool heater experience purchasing the Kopec 525s from you. Please feel free to share this with anyone that would like a recommendation. I have to say I was a bit nervous about such a large purchase from a website. I really appreciate your low pressure, fast responses during the decision making process that lasted for over two months (my fault not yours). Although your heater was by far less expensive than anywhere I could find, I would gladly have paid what the local folks were charging for the experience I had working with your company.  I picked up the heater at the trucking terminal, and really appreciated you getting it out the door so fast. It arrived without a hitch on Friday. Saturday morning I poured concrete and by the afternoon the unit was sitting on the pad. I completed the PVC work in about an hour, it was my first time so there was an educational process. The hardest part was running the wires from the breaker to the back yard. I have an Electrician friend, and that worked out great, otherwise I recommend having someone else do it.  I cut out the solar blanket to fit the pool, and fired the heater up at about 6:30 that night. The pools was sitting at 60 degrees when I started, and by Sunday night around 7 PM, we were at 88 degrees. I keep the pool at 88 degrees and the heater does not run as much as I thought it would.  I am very please with this experience, and would welcome any questions from people in Phoenix considering using your company.  Thank you again for your support and for the wonderful heater, my kids think you are great! I attached a few emails of the project.  Best Regards,  Brad steinmeyerb@msn.com Kopec 525 Phoenix, AZ February 2005

February 2005, Indiana

I ordered my heat pump heater from you yesterday late in the afternoon, and I am located in Indiana.  You told me (see above) that it was being loaded on the truck right away.  Imagine my surprise when the driver called a half hour ago wanting to know how to get to my house to deliver the heater?!  I ordered it only 20 hours ago and it's almost a 20 hour drive from Florida to Indiana!!!!  I read great things about your service on your website.  If this is an indication, they are true!  Will keep you apprised of the installation! Bruce P. thepritchetts@netzero.com  Indiana, February 2005

February 2005, Tampa FL

CLICK HERE TO SEE MICHAEL'S PICTURES Marcus, This is a very short story.... February 9, about 7:30pm, I ordered my Jandy AE2500 from your company. You notified me it shipped the morning of February 10, Thursday.  About 5:00pm Friday, I got a call from a trucker stating he wanted to deliver my heat pump; he got here about 5:20pm and put the heavy thing right next to the new equipment pad I was still installing after removing my old heater.  I was able to complete the pad and plumbing on Saturday, finished the electrical work on Sunday, tested the heater and turned it on (water temp about 70).  This morning my wife and I swam laps in 86 degree water (Happy Valentine's day!). So, it took about 100 HOURS to order, deliver, install and operate my new heater. This week in Tampa will be sunny and the mid 70's, so we'll use the pool a lot! Thank you. Michael McE mikemce@tampabay.rr.com Jandy AE2500 Tampa Florida, February 2005

January 2005, Vancouver, WA

Bought a Heat Siphon sx3.25 from you this past Jan, and am wondering if you sell--or know where I could order--a winter cover for it.   By the way, the heat pump worked awesome, and we were able to swim from mid-March to just a few weeks ago here in SW Washington.   Thanks in advance, Steve massart@comcast.net Heat Siphon SX3.25, Vancouver WA, January 2005

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