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Troubleshooting Guidelines We here at Poolheatpumps.com know there is nothing worse than a cold pool because your heater is not working. Like any other mechanical or electronic appliance, one day things are going smoothly, and the next day something seems not right. So what do you do when on the rare occasion that you turn on your heater and you don't think it is working correctly? Please don't panic as the solution might be very simple.
We at Pool Heat Pumps.com want
you to call us if you feel something is going haywire with your
heat pump. This way, we can log it and make sure you are taken
care of in a timely manner. We have some know how
on what to take a look at. Be it valves that are stuck
closed but look open, water flow issues like a dirty pool filter/ pump
basket, air leaks in the pool pipes or a water pump impeller clogged
with pine needles etc. If we cannot help you, we will get you in contact
with the factory rep who will be responsible to get your heater
working in a timely fashion. Please have some patience with this.
The factories are closed on the weekends, so the earliest we can get in
contact for them is on Monday. If you do not have a response in
24-36 hours, call us again, and we will rattle the factories
cage so to speak and make them work on yours and ours behalf!
One way to make sure your heat pump is working properly is to
measure that the unit is discharging cold air when it is on
the heating cycle. This cooler air leaving the top of
the heater will be around 5 to 10 degrees less than the air going
through the sides. This is a sure sign that the heat pump is
providing heat to the pool. Another
cause of concern is condensation. Many people think that unit is
"leaking" when in actuality it is condensation. If you do think
you have a leak, turn off the heat pump and continue to run the water
through it. The condensation should disappear. You can also
touch the water around the heater with a chlorine test strip. It has a
reaction then the heater is leaking pool water. If there is no reaction
then it is rain or condensation water.
Some simple things that make a heat pump not operate are:
1) Low water flow. This is the #1 issue for the heat pump
not working. Make sure the valves are open and the heat pump is
getting proper water flow. Make sure the filter has been
cleaned/backwashed. A dirty filter can severely hamper water flow
2) Low ambient air temps. Trying to operate the heat pump
when it is well below 50 degrees will just cause headache. Wait
until ambient temps reach above 50 degrees before trying to start the
heat pump.
3) No power. Make the sure the breaker has not tripped.
You may also have faulty wiring or a poor connection. You will need a
licensed electrician to tell you for sure. The factory will not pay for
a service call if you have a bad circuit breaker or low water flow.
4) Is the thermostat set too low? Make sure it is higher
than the actual pool water!
5) Low Freon pressure: This error code happens most when it
is too cool outside to heat.
5) High Freon pressure: This error
code happens more often than not when there is low water flow and there
is not enough water flowing through the heater to remove the heat from
the heat exchanger. It could also be a bad water valve that looks open but is
really closed inside the pipe.
6) The unit is covered in ice: It is when the air is BELOW 50 or
lower depending on humidity that heat pumps have an icing issue if they don't
have an active hot freon gas defrost.
In order to take heat out of the air, the refrigerant inside the heat
pump's evaporator tubes must be about 10 to 15°F COLDER THAN THE
AIR so at about 42 to almost 50°F (5°C) air temperature the heat pumps
outside coil is approaching 32°F (FREEZING-0°C) and any moisture in the
air will begin to FREEZE on the coil and ice it up.
Icing clogs the small fins, insulates the tubes and stops air flow all
of which severely reduce the efficiency. If a lot of ice is allowed to
build up it will take a long time to thaw out and melt.
Heat Pumps are designed to shut off when the air can cause icing and
automatically restart when it is safe again as the air temperature goes
over 50°F. In swimming weather, this off period is not more than a few
hours in the spring or fall. This should have no significant effect on
your water temperature.
Please call us for more information at 800
741 9956 or e-mail us at:
bestpoolheater@aol.com
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