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Why we don't advertise
or have anything to do with refurbished, rebuilt, recycled or reborn
pool heat pumps
Sometimes we receive sales inquiries about Scratch & Dent's or
Refurbished pool heat pump units. This is a subject that we believe you
might reconsider before purchasing your heat pump. Even though the idea
of the savings might be tempting because these heaters regular price
had been discounted. We strongly advise against it. Here are a few
reasons why:
The damage might have happened during shipment. When this happens the
pool heat pump has to be repackaged and shipped back to the
manufacturer where it's tested, fixed and resold as a refurbished unit.
The return shipping process might take weeks and involve several people
handling the product (homeowner, truck driver, warehouse people) and
many highway miles.
We feel that this is a
type of equipment that should be moved the least amount of times
possible. We only ship our heat pumps with lift gate trucks (unless
requested otherwise) The trip usually takes 7 to 10 days (even less
sometimes) with indicators that we glue to the carton that activate
when somebody mishandles the box. We don't believe a returned damaged
heat pump will be shipped in the same way and probably will be treated
rougher manor. We have seen some serious shipping damage and since we
want the least possible chance that our customers will be disappointed
because we want them to have the best heaters, we have made a company
policy not to have anything to do with that aspect of the business. We
discourage customers from going in that direction or from buying used
heaters that a neighbor has.
Some refurbished units
are last years models and some are as old as 3 or 4 years old. This
also means they had been sitting for a while without being tested. Fan
bearings and compressors not being lubricated, seals drying out,
cabinets being moved and bumped, etc. We are constantly moving
inventory and our units are as fresh from the production line as
possible.
A damaged heater is a pool heat pump that somebody rejected. Why would
you like to inherit somebody else's problems? This should be a fun
thing for you and something that will bring you 12 to 18 years of warm
tropical water. We do not want to have you start a relationship with
our company with somebody else's old problem. Some of these units
malfunctioned while running at the previous owner's site and then were
disconnected to be sent back to the supplier. Some were smashed in
transit. We lose about 1 in 200 heaters. (some fin damage is ok as it
is hard for an air conditioner or pool heat pump to leave a factory
without somebody bending a fin) Even a scratch or two is OK. Most of
the warranties on refurbished heaters are also prorated.
We stand behind all our pool heat pumps that we have ever sold. If
something ever happens to your heat pump and you need to contact the
manufacturer, we will be there to hold your hand throughout the
process. We can only do this with a product that we believe will be
100% reliable to you.
Finally, we only sell high quality, brand new, perfect condition pool
heat pumps. If we do have a clearance or special it will include only
our favorite brands and or they will have been tested at the factory
before shipment. New pool heat pumps that are not experienced travelers
make us happy. With the money you save from us we hope that you will
use it to travel on a European vacation and then you will be the
experienced traveler and not the heater.
Please check our site
often as we have some great discounts and sales sometimes with FREE
SHIPPING going on each season.
This is a picture of a
damaged heat pump. Damage in this case happened during delivery. Notice
how the unit has completely shifted and lost it's original shape. This
unit will travel back to the factory for repair and to later be listed
as refurbished for sale. Not for sale from us though.
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