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Pool Heating in Acton, Massachusetts

  We know that when you're shopping online, it can be difficult to get a good impression about a company. We feel that since you're spending a large amount of money, you need as much background information as possible, or at least a feeling that you can trust us before proceeding with a purchase.

Feel free to read actual customer responses below, or email us at helpdesk@poolheatpumps.com with your product review or testimonial letting us know how happy you are with your purchase.
 

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Heat Siphon SX5.0  Pool Heat Pump

Posted July 2007 by Larry H. Massachusetts  
It was a pleasure dealing with Asa when purchasing our Heat Siphon SX5HP.  Besides having the best prices by far, Asa is very patient, answering all questions in your investigation phase and he is a no pressure salesman.  He never pressures you to make a sale.  When you are ready to buy, he will sell you what you just want.  He does not promote a deluxe model with added bells & whistles unless that is what you want.  He will make recommendations if you ask, but he leaves the ultimate decision up to you.  It is a pleasure to deal with Asa.  He takes the apprehension out of buying such a costly product over the internet.

Just as important as purchasing from a reputable dealer (which Asa undoubtedly is), it is just as important to purchase a quality product backed by a solid warranty from a reputable and responsive company.  We are very happy with our choice of the Heat Siphon and with the support from "ThermoAmp" (the parent company).  While you hope to have a fault free product and to never have to make a warranty claim, it is reassuring when it happens that the company you are dealing with is reputable and responsive.   Our unit wouldn't start after the first winter.  Heat Siphon did not have any authorized repair representatives in our immediate area, so they asked me if I knew of anyone that could service their unit.  I recommended the company that has the contract on our home's central A/C units.  Without any further questions or paperwork, Thermo Amp contacted them, gave them authorization to investigate and to repair the problem with my unit and faxed them all the necessary documentation.  They even handled the billing directly.  I never even saw an invoice!   I could not have encountered a more reputable and responsive company.  So, I highly recommend Asa to purchase your unit from and from personal experience, I can recommend Heat Siphon as a quality product backed by a reputable and responsive company.

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