poolheatpumps.com

At Poolheatpumps.com we want to offer you the best possible customer service experience. We take all our email correspondence very seriously and we want to respond to you as soon as possible. That's why our email boxes are checked constantly during business hours and we try to check them regularly after we have closed for the day and on weekends.

Before your Purchase
***All inquiries are welcome. You don' t need to have the intention of purchasing a heat pump in order to contact us. We are happy to share our 26 years of experience with anybody who just needs an opinion or advice.

For Sales, Inquiries, Advice and Product Information on Pool Heat Pumps or other Pool Related Products. Marcus or Kevin will personally respond to you.

bestpoolheater@poolheatpumps.com

After your purchase

For Customer Service including Order Status, Shipping Questions, Warranty Information or Special Customer Requests. Caroline or Jill will personally assist you.

helpdesk@poolheatpumps.com

Office Directory

If you wish to contact one of us directly:

Kevin Haagen, President Worldwide Sales Operations
kevin@poolheatpumps.com

Marcus Miller, President
bestpoolheater@aol.com

Jessie Miller, VP
Jessie@poolheatpumps.com

Jason Shaffrar, Sales Manager
jason@poolheatpumps.com

Caroline Irwin, Sales and Executive Office Manager
caroline@poolheatpumps.com

Jill Gary, Executive Office Assistant
jill@poolheatpumps.com

All Requests Will Be Answered Within 24 Hours

If you do not get a response via e-mail or phone call quickly, something is wrong, please call or write us back. E-mail does not always work. It is possible that our response gets caught in overly aggressive spam filters. We also get emails returned to us due to network failures or for reasons that can't be determined. Please do not wait too long saying bad things about us under your breath thinking that we have forgotten about you. Please give us a second chance.
Marcus Miller