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Thank you for accessing our Orphan Heater Page. Please call us for prices, If you can't find the brand that you need If the heater that you were interested in was not listed, it means that it isn't one of my favorites. Some possible reasons are:
The manufacturer is not based in the USA and they have not figured out
how to do a service call in the continental USA in less than a month.
There are many private labels from the mainstream manufacturers. Pool
stores are famous for that. It is always best to have the manufacturers
name on the heater for warranty work later. Private labels can be from
different manufacturers from year to year and make everything confusing
and difficult
Some companies have not performed in what I think is a responsible
manner with warranty support and general customer service. I get the
email from customers with problems with heaters that they bought
elsewhere. I do my best to help out. I know what manufacturers are doing
what they should and back away from those that fall below my standards.
Some manufacturers don't want their prices shown because it makes it
hard for their pool builder friends who want to sell a $3000 heat pump
for $6000 to a new home buyer. They are protecting the contractor and
not the end user. That goes against my beliefs. I would rather you buy a
heater and get a European vacation for the same price. Some are so small and new to the industry that there is no track record of quality and reliability. It is too soon to see how they will handle things years from now. Some of these heaters have lifetime warranties on some parts. You need a way to judge how they will perform. Past behavior is one of the best ways to tell. When I sell a heater, I go with my personal experience over 23 years. I have watched the manufacturers and the equipment in the field. This is an investment that will last many years and there is no reason to gamble. Some have voided warranties. I get emails about voided warranties from people asking for help. None of my customers ever had that happened to them. I won't allow it. If you live in a northern state and forgot to drain the heater for the winter, you might be in trouble though. Some claim that their product advertising information is copyrighted and trademarked material. They want to use it only on their own literature and web site. What can I say, I don't understand how someone who is proud of their product wouldn't want the world to know about it. If the performance numbers and heater features are first class how on earth could they not want to spread the word. Some don't want any information listed about their heaters, so that it's hard for their customers to compare them and possibly see better numbers from another brand. Some I just don't like. Finally, I can get you any brand in the world probably for less than you will find locally. There might be reasons that you absolutely need a certain brand. Maybe it is a insurance damage replacement or maybe your brother has one and maybe he's buying your heater. Please call us for a price. We want your business. As long as you know how I feel I think that I have done my job. There are only one or two that I won't sell at all because I really want you to be happy and swim in warm water for many years to come.
Sincerely, The examples below are real. You can contact them if you have any questions about their experiences.
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