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Customer Testimonials
from Canada
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I
wanted
to
email
and
thank
Kevin
H.
for
his
amazing
customer
service,
advice,
expertise,
understanding
and
patience.
We were looking
all
over
the
Internet
for
the
best
deal
on a
pool
heat
pump.
We
are
a
new
family
with
a
new
house
that
has
a
pool
that
had
a
natural
gas
pool
heater.
We
knew
nothing
and
this
was
a
big
purchase
for
us.
We
live
in
Nanaimo,
BC
Vancouver
Island,
Canada
where
prices
are
ridiculous.
This
unit
is
CSA
approved
for
operation
in
Canada.
We
went
with
the
digital
version
for
a
little
more.
IT
IS
SO
WORTH
IT!!
It
has
been
a
very
cold
long
spring.
Our
in-ground
pool
is a
8'
deep,
16x40
'
lazy
L'.
We
live
on a
ridge
by
the
ocean
where
it
is
very
windy.
We
have
a
solar
cover
on
the
pool,
that
has
done
nothing
but
insulate
as
our
weather
has
been
so
poor
till
this
week(no
sun).
The
pool
was
10c(50f)
degrees
and
the
air
at
noon
was
12c.
We
have
a 4
month
old
so
we
set
it
to
33c(91.4f).
It
was
7c(44.6)
so
the
heat
pump
would
not
run
some
nights.
The
days
were
cloudy
at
times
raining.
The
pool
was
up
to
temp
in
only
4
days!!
We
now
have
it
set
at
32c(89.6).
It
steams
on
cool
windy
day.
We
absolutely
love
the
digital
settings.
It
tells
you
the
temp
you
set
it
at,
air
temp,
pool
temp
in a
scrolling
pattern.
Best
few
extra
$ we
spent
!
The
pool
is
consistently
32c.
Now
it's
sunny
it
gets
over
that
with
solar
cover
on.
We
will
drop
the
temp
accordingly
as
summer
hits.
All
our
neighbors
still
have
their
hideous
black
winter
covers
on
and
we
have
been
swimming
since
May
1st...over
a
month!!.
Install
was
a
breeze.
My
pool
guy
plumbed
it
quick.
My
electrician
hooked
it
up
fast.
I
put
down
4
garden
cement
pads
from
local
garden
store
at a
cost
of
$40.
Used
a
level
to
ensure
flat.
The
unit
is
NOT
LOUD.
My
neighbor
never
knew
I
installed
the
pump
at
our
fence
even.
Kevin has answered
every
question
I
have
had,
no
matter
how
silly.
He's
great!!
We
had
the
pump
shipped
to
Sumas,
WA.
We
took
the
ferry
and
came
home
same
day.
Ferry
trip
was
$120.
We
filled
up
with
has
and
bought
some
groceries
and
so
that
paid
for
the
trip!!
We
saved
well
over
$3000 from buying from
Kevin
and
got
a
WAY
BETTER
MACHINE.
We
have
had
it
running
in
the
worst
weather
and
probably
should
have
waited
a
few
weeks.
But
wanted
to
get
in
the
pool.
We
are
in
swimming
while
others
inside
their
house...nighttime,
is
simply
amazing!!
Thx
again,
for
the
GREAT
product
&
service
!!
Mike
from
Nanaimo,
BC
Marcus,
I finally got around to installing
my new heater a few weeks ago. I
bought the Solarium 125. First off,
your customer service people were
top notch. There were some customs
issues shipping to Canada and they
totally took charge and
accountability, communicated with me
constantly and made me feel relaxed
that your company really cared, rare
for an internet purchase. YRC
delivered the heater in immaculate
condition and the driver was very
friendly and accommodating...not to
mention, on time!
I have bought NG heaters before but
this was my first foray into the
heat pump world and I wasn't totally
sure what I should do. Your in depth
analysis and recommendation made it
very easy for me to chose the
Solarium. I had a bit of an issue
with the electrical hook
up....heater electrical terminals
were labeled incorrectly. I called
Rome directly and they walked me
through the correction quickly AND
apologetically for the terminal
labeling issue.
The heater is AWESOME. Also, I saved
$1500 buying through you as opposed
to a local pool shop, unbelievable!
Once again thanks and I'll
recommend you any time I can. I rave
about it all the time.
Regards,
Sandro
Sandro from
Milton, Ontario 
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Hi Kevin and
Marcus:
The Z700 heat
pump arrived, and I
have it installed.
I poured a concrete
pad outside the
garage for it, then
drilled two 3 1/2"
holes through the
wall and put ABS
pipe in them as a
conduit for the 2"
flexible PVC I used
for the heat pump
piping. I am
enclosing photos of
the install. I
put the unit on a
platform of 1 ½”
plywood, on casters
for ease of moving,
with rubber matting
on the top of the
platform and around
the edges as
skirting so critters
won’t live
underneath.
The unit has to sit
at about 45 degrees
to the wall, which
made planning the
piping a little more
complicated.
In the garage, I had
to work around the
existing wiring
conduits, so it is
not as neat as I
would have liked if
I were doing it from
scratch.
However, the entire
original pool
installation was not
well done, as I
indicated in my
original email
below. The
instructions do say
not to have a
bypass, but I put
one in for better
ease of draining the
pipes inside the
garage at start of
winter. Since
I am the only one
who deals with this,
I have no concerns
with it.
We used to have
to run the
geothermal all night
to get the pool up a
couple of degrees,
and it could almost
never get it up to
more than about 80
except in really hot
weather. When
I finished the
install on this
unit, I held my
breath and threw the
breaker. The
unit started up, and
at that time, the
pool water was about
74. We went
out for a few hours,
and when we came
back, the unit was
off. I thought
it had shorted out
or something, but
no, it had already
gotten the pool up
to 86. 74 to
86 degrees in about
5 hours! My
son had his 7th
birthday last
weekend, and we had
(11) 7 year old boys
in the pool.
The day was a bit
cool, so I turned
the heater up to 88
and no problem at
all! After
several years of
cool pool and the
kids (and wife)
going constantly
from pool to hot tub
and back again, we
finally have a very
efficient pool
heater which can do
the job in no time
flat! Thanks
very much.
Regards,
Click Here for Ed's
Photos
Ed H. from Coldstream, BCHardy
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Absolutely amazing
customer service. I
e-mailed a question
on a Friday night,
and somebody phoned
me within the hour.
I was hoping for a
reply e-mail the
next week... There
was a problem at the
border with
brokerage fees, but
one call to
Poolheatpumps.com
and they assured us
they would take care
of it, and they did.
Great product and
fantastic service. I
would recommend them
to anyone.
Earl J. from Saskatoon, SK
Heat Siphon Z575
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Kevin, I just wanted
to drop you a quick
note on Z700HP HEAT
SIPHON.
At this point in
time after a couple
of weeks of
operations its
working beautifully!
Installation was
truly very easy even
though I had my
hesitations
before I tried installing
it myself. But
it truly was a
breeze to install
and it started up
right away like a
charm and like the
Ad says, set it and
leave it.
I do find it quieter
than my last heater
for sure.
I will take some
pictures in a little
while an send you my
set-up if you like?
Anyway Kevin I was
nervous ordering an
item like this
online but so far I
have no regrets.
We will see what
next year
brings.....
Thanks,
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Rob M. from
Quispamsis, New
Brunswick
Heat Siphon Z700
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Dear
Kevin,
A
few
of
our
friends
that
have
pools
have
been
amazed
at
how
efficient
the
Heat
Siphon
Z700
heat
pump
is,
and
believe
it
or
not,
very
few
people
in
Winnipeg
seem
to
be
aware
of
these!
Most
of
the
people
here
have
either
solar,
or a
gas/solar
combination,
but
lots
of
people
here
spend
between
300.00
and
400.00
a
month
during
the
summer
to
heat
their
pools!,
so
you
can
imagine
how
much
$
they
could
be
saving
over
five
years
or
so
with
a
heat
pump!
I
would
have
nothing
but
good
things
to
say
about
your
service
should
anyone
ever
ask!
Pool
is
at
84
Degrees,
and
I'm
loving
it!!
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Doug A. from
Winnipeg Manitoba
Heat Siphon Z700 |
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