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Customer Testimonials 

I wanted to put this page on my site because I know that when I am shopping on the Internet, it's hard for me to get an impression about the company that I am considering buying from. I saw a page like this one on an extended car warranty web site; I felt that since I was spending  a large amount of money I needed more information, or at least a feeling that I could trust them with my money before proceeding with a company that I never dealt with before.

 I contacted some of the customers on the page, and asked them some questions. From their response,  I then felt  that  I received the confidence and information to go ahead with the purchase. And it was a good decision.

As of this date I have receive no bad comments. I'm not sure what I will do when I do get one. You will have to stay tuned.*

Sincerely,
Marcus Miller

P.S. Please only contact a couple of people from your area. They have been gracious enough to allow me to post their e-mail addresses. I don't want to overwhelm them with e-mails. Thank you.

 

March 2008, MD

Marcus:  The Heat Pump arrived on Friday.  The trucking company was great.  They pushed the unit right into the garage for now.  The unit is a little larger than I anticipated.  I would be happy to write a testimonial to your wonderful service to post to your website. Thanks again. Bill Bill.Sheridan@marriott.com Solarium 105TI, Frederick, MD  March 2008

February 2008, SC

Greetings, Just wanted you to know what a fantastic experience we had with your company.  Jason turned the order in less than 24 hours!  My son and some of his friends were going to Hilton Head for the weekend and had offered to install the heat pump.  I called Jason on Thursday and he had the pump delivered the next day!  There was a lot more effort on his part that I won’t go into, but he did a fantastic job.  My son and two of his friends hooked up the new pump in about 3 hours (mostly spent humping the heavy equipment and going to the hardware store).  They were not professional installers, just good at home improvement projects.  It was up and running that day and by the next day, they were swimming in a very warm pool!  Buying from you saved me $3000.00 over the local dealer price.  My dealer offered to install the heater if I bought it on line for $1400.  That seems like a lot for 3 hours work.  I’m not against anybody making a fair profit, but who wants to be ripped off? You guys did a fantastic job.  Feel free to use my email.  Please also thank Jason for his exceptional service  Best regards, Wayne Jandy AE2500TR, Hilton Head, SC February 2008

December 2007, FL

CLICK HERE TO SEE JIM'S PICTURES Hi Marcus, My SX5.0 is installed and keeping the pool at 87 degrees, I lose about 4 degrees overnight with the cover on but after less than 2 hours running, I’m back to 87 again. I haven’t gotten my electric bill yet but I think it will be reasonable. The installation went very easily, I did have an electrician friend help with the electrical work though. I am very happy with my experience buying from you. Even though everything was done by internet or phone, I am really reminded of the way it used to be buying things from my small town business friends years ago. I felt that you were truly interested in seeing that I had a good experience and would do what was necessary to make my experience a pleasant one. Everything went exactly as planned, thank you and keep up the good work. I’ve attached several pictures, one with Oliver, our King Charles Spaniel, checking out the installation and a shot of the pool area decorated for Christmas. Thanks for making this a pleasant and lowest cost experience.  Merry Christmas and Happy New Year, Jim jwhandley@earthlink.net Heat Siphon SX5.0, Cocoa Beach, FL  December 2007

December 2007, CA

CLICK HERE TO SEE JEFF'S PICTURES Marcus, The Rheem 8300 TIPD is now installed and running. Thank you for your valuable information and experience which helped me choose the right heat pump.  I will attach a few photos for you to post on your site. The installation is in La Quinta, CA near Palm Springs. In 60 degree weather with 45% humidity the heater was raising my 55 degree pool water by two degrees per hour and on a separate test with the same weather conditions my spa water was raised by 18 degrees per hour.  I am very pleased with the performance and look forward to not having those high propane bills! Jeff jeff@citiland.com Rheem 8300TIPD, La Quinta, CA  December 2007

November 2007, TX

CLICK HERE TO SEE BILL'S PICTURES 3-19-08 Hello Jason, Thanks for all the help I received from you and Mr. Miller in my purchase of a Heat Siphon SX5.0 heat pump.  The quality of your service was exceptional.  Also, I could not be more pleased with the performance of the unit.  I received it in November, hooked up the piping then, but I did not get around to doing the electrical hook-up until last weekend.  Nothing was very difficult, and my electrical work needed only a minor adjustment to pass inspection - not too bad for an accountant.  All materials, piping and electrical, were under $300.  I turned the unit on at 4 PM Saturday with pool water at 68 degrees and no cover.  Sunday morning the water was 76 degrees.  Monday morning it was 88 degrees.  I thought I'd see if it would go to 100 just for the heck of it, but when my wife thoughtfully suggested this might not be good for the pool plaster, I shut it down at noon on Tuesday pushing 96 degrees.  I have no doubt it would have gone to 100.  It's amazing, and I love it.  This is a new toy I'm really going to enjoy.  Thanks again. Bill billmk@sbcglobal.net 3-30-08 Thanks Jason, Based on the numbers other companies advertise on their web sites, it appears 6.0 kilowatts is about correct for this size heater.  I have been keeping the pool at 90 degrees! - what my daughter and grand children like.  With a cover that I did decide to buy last weekend, I only have to run the heater for three to four hours a day in this weather, overcast days in the high sixties to low eighties and nights mid forties to mid sixties.  I run the pool pump from 11 am to 7 pm.  The heater runs from 11 am until 2 or 3 pm and doesn't come on again until the next day.  Maybe $3 to $4 a day at 12 cents/kilowatt plus taxes?  We'll see when I get the electric bill.  When the sun comes out to stay and the air begins to hang around 80 more consistently, I'll start backing off on the temperature. I don't think the heater will be running much at all.   Of course, by May it will be off until late September.  I couldn't be more pleased and impressed. Bill billmk@sbcglobal.net Heat Siphon SX5.0, Cypress, TX  November 2007

November 2007, FL

CLICK HERE TO SEE PAULA'S PICTURES Marcus, We have our new heat pump in and love it !!  What a cost saver and it works so fast and efficiently with our spa and pool.  Your company was very personable and we appreciate all the help you gave us!  Thanks for everything ! Paula paulamonfort@hotmail.com Heat Siphon SX5.0, Winterpark, FL November 2007

November 2007, NY

CLICK HERE TO SEE JOEL'S PICTURES Hi Marcus: Here are a couple pictures of the Rheem heat pump we bought last spring.  It's in a novel application as a heat-recovery machine in a solar greenhouse.  The 3000 square foot greenhouse has no other heat source, even though it often gets below zero here in the mountains of New York.  The heat pump takes heat out of the indoor air during the day and stores it in a 5000 gallon tank, where it is used for night-time heating via pipes cast into the concrete floor.  During the summer the heat is used to make hot water for a nearby hotel.  A side benefit is free cooling of the greenhouse, reducing the amount of ventilation we need. I mounted the heat pump on an overhead rack to keep it above head level, and to get the warm air from the top of the greenhouse.  It's visible on the upper right in the second picture. Joel T. jthomson@rifton.com Rheem 5100, Elka Park, NY  October 2007

September 2007, Goshen, Indiana

CLICK HERE TO SEE GEORGE'S PICTURES Marcus,             I have just finished installing my Jandy AE3000T heat pump.  The instructions were excellent and all went very well.  It will be about six months before swimming season returns to northern Indiana.  I told my pool builder to put me first on his Spring list of pools to open, as I will be ready and cold water will not be a problem.  Thanks again for your good service.  Please see enclosed pictures of the installed unit and place on your website if you wish.  Thank you................George GBarhydt@aol.com Jandy AE3000, Goshen, IN, September 2007

September 2007, Roswell, New Mexico

CLICK HERE TO SEE BOB'S PICTURES Marc, Here are a few photos on my heater setup. The crazy valve setup allows me to disconnect the pump from the heater without losing pool operation. Should you want more information on the dome or from me please call me or email me. Thanks for the in sight on the heater operation. Bob rserrano@dfn.com Jandy AE2500, Roswell, New Mexico, September 2007

July 2007, Acton, MA (Follow up letter after purchase in 2005)

It was a pleasure dealing with Marcus when purchasing our Heat Siphon SX5HP.  Besides having the best prices by far, Marcus is very patient, answering all questions in your investigation phase and he is a no pressure salesman.  He never pressures you to make a sale.  When you are ready to buy, he will sell you what you just want.  He does not promote a deluxe model with added bells & whistles unless that is what you want.  He will make recommendations if you ask, but he leaves the ultimate decision up to you.  It is a pleasure to deal with Marcus.  He takes the apprehension out of buying such a costly product over the internet.  Just as important as purchasing from a reputable dealer (which Marcus undoubtedly is), it is just as important to purchase a quality product backed by a solid warranty from a reputable and responsive company.  We are very happy with our choice of the Heat Siphon and with the support from "ThermoAmp" (the parent company).  While you hope to have a fault free product and to never have to make a warranty claim, it is reassuring when it happens that the company you are dealing with is reputable and responsive.   Our unit wouldn't start after the first winter.  Heat Siphon did not have any authorized repair representatives in our immediate area, so they asked me if I knew of anyone that could service their unit.  I recommended the company that has the contract on our home's central A/C units.  Without any further questions or paperwork, Thermo Amp contacted them, gave them authorization to investigate and to repair the problem with my unit and faxed them all the necessary documentation.  They even handled the billing directly.  I never even saw an invoice!   I could not have encountered a more reputable and responsive company.  So, I highly recommend Marcus to purchase your unit from and from personal experience, I can recommend Heat Siphon as a quality product backed by a reputable and responsive company.   Larry H. soling_sailor@yahoo.com Heat Siphon SX 5.0 , Acton, MA May 2005

March 2007, Palm Coast, FL

CLICK HERE TO SEE SAL'S PICTURES Marc, It has been a few months since we installed the heater. The installation went very smoothly. The old heater was an ... (name withheld but we don't stock that product) and latest 15 years. It never functioned as well or as economically as the sx 5.0 heat siphon. The first time we turned it on the water temp. was 78 degrees and it brought the temperature up to 90 degrees in approximately 4 hours. Amazing. The electrical hookup was a snap. The plumbing was much simpler than the old one. I want to thank you for your help in determining the correct heater for us and the quick, on time delivery. Attached are three photos. Two showing the installed heater and one of our pool. Sal Saldemarco@aol.com Heat Siphon SX 5.0, Palm Coast, FL

February 2007, Miami, FL

We received the unit today, less than 24 hours after I ordered it! How did you get it here so fast? It seems intact, but obviously I won't know if it's o.k. until I have it installed. Thanks for your help. Kenneth kennethkarpmd@hotmail.com Jandy AE2500TR, Miami, FL February 2007 Dear Kenneth: Thank you again for using my company. We don't fool around with shipping. We used a Star Trek transporter to beam it to you.  I hope that you and your family enjoy your warm water. Sincerely, Marcus Miller, President www.poolheatpumps.com 360 568 3718 Office

February 2007, Elizabeth City, NC

CLICK HERE TO SEE PAUL'S PICTURES Hello Marcus, Just wanted to let you know that I successfully installed my Heat Siphon today, there were no problems and I finished in about 3 hours.  I wanted to submit to you some photos for your web site.  The customer service at your company is outstanding and I tell everyone about you and your company.  This was the reason I came back to buy my second heat pump.  Well take care and thanks for the great service, and I’m now ready for spring to enjoy this new baby.  :) Sincerely, Paul p.hilliard@roadrunner.com Heat Siphon DHP5.0, Elizabeth City, NC, February 2007

January 2007, Palm Bay, FL

CLICK HERE TO SEE THOMAS PICTURES Thomas bought his Heat Siphon for his villa in Cypress last march 2006. This month we received this great testimonial from him... Marcus, You must have steadfast determination to embark on a project like this when you own a holiday villa in North Cyprus, but the result is spectacular year round swimming over the Mediterranean Sea! (see photo).  We ordered the single phase 50 Hz Heat Siphon SX 5.0 with scroll compressor on March 14 and arranged for air freight to Larnaca airport via AIT worldwide logistics.  After some UK flight routing problems, the unit arrived at Larnaca on March 20, but required a further week before completion of customs clearance formalities.  On March 27 I had made arrangements for collection at the dock, but the local freight forwarding company had inadvertently dispatched the unit on a delivery truck with the wrong address.  Driving around the island with mobile phone soon wrangled the truck down in a local retail park to transfer the unit onto my truck.  Driving across the Turkish controlled border proved to be very interesting as they took a decision on how much duty to charge me.  After considerable debate and discussion with head office, they eventually waved me through without paying any duty (which was wonderful as I had already paid European Union duty at South Cyprus customs!).  Arriving to the villa I was fortunate to have some neighbors come across to help me move the Heat Siphon onto the concrete foundation.  Beyond that, it was a simple matter of running underground electrics, making plumbing connections (although drilling through reinforced concrete required some rather serious air drill equipment!), and commissioning the unit.  Within 72 hours we had the pool up to a very cozy 82 F and all the children in the estate were laughing and having a great time.  It was a joy to see the dream come true – the first heat pump in North Cyprus! While the logistics of air freighting a heat pump all the way from America to a remote region such as North Cyprus can be tedious and difficult, I must praise Marcus and the AIT team for their follow-up and support.  I really want to thank Marcus for including some critical PVC fittings to help complete the installation, for if he hadn’t, I doubt I would have found them on the island.  I priced heat pumps in Europe before contacting Poolheatpumps.com and found that even with shipping and customs costs, I was saving money by doing business with Marcus.  Thomas trut@vvm.com http://www.esentepe-seaview.com/index.html Heat Siphon SX5.0, Moscow, Russia, March 2006

January 2007, Palm Bay, FL

CLICK HERE TO SEE BOB'S PICTURES Here are some picture of our pool before and after the heat pump install, we had 84 degree water in less than 24 hours. Bob. aaa2a1219@gmail.com Heat Siphon SX5.0, Palm Bay FL, January 2007

January 2007, Lexington, OH

Dear Mr. Miller  I ordered my heat pump(sx3.25) on Thursday after 3:00 pm and the trucking company called Friday morning to tell me it would be here Monday morning. That's the quickest processing time I have ever herd of. I was checking the Heat siphon web sight and they claim I will need at least 25 lbs pressure to operate this system. I have a new 3/4 pump and it runs 11-21 and calls for back wash at 21. what would be your suggestions to raise this to 25 lbs of pressure. I really didn't think I would have to buy a new pump also. Thanks for the great processing time. Thanks for your help Richard Rdwmgb@aol.com Heat Siphon SX3.25, Lexington, OH, January 2007 Dear Richard: Thank you for writing back to me and the kind words about my shipping time. We try not to fool around.  I hope that you and your family are well and had a great New Year. You need 25 gallons per minute not pressure. I would rather see 50 GPM.  Unless you have too many fittings or a restriction a 3/4 HP pump will work well. The worst that could happen is that you need to get a 1 HP or 1.5 HP but that doesn't happen very often. If the flow is not enough the heat pump won't turn on. You should be OK. Keep your filter clean. I am here if you need me. Sincerely, Marcus Miller Dear Mr. Miller Thanks for pointing out that was GPM and not pressure. It takes a big load of my mind as I was looking at specs on my pump and it sounded low. Thanks again I can see why you have so many satisfied clients. Thanks again Richard

December 2006, Coral Gables, FL

Nigel bought his Jandy heat pump back in 2004. The display failed while it was still under warranty. He contacted us to help him get service from the factory. Hi Marcus What great service from both of you - fast response. They came out the next day and replaced panel and cover. Jandy is great. Nigel Grantslaw@aol.com   Jandy AE2500, Coral Gables, FL, December 2006

November 2006, Chehalis, WA

CLICK HERE TO SEE GEORGE'S PICTURES Jessie and Marc, We live about 1500 feet from the Newaukum River in Lewis County.  When we were installing our heat pump last month, we thought it would be prudent to elevate the heater a bit because we have had some flooding before (10 years ago), so we built a concrete pad that was about 18 inches higher than native ground…I think you might guess where this is going.  Tuesday morning when we got up the river was roaring through the backyard and the heat pump was above water with about 8 inches to spare.  We haven’t given up on this swimming season yet, so the heater was running the whole time and we went swimming a few hours after this picture was taken.  It was 50 degrees outside and raining - water raging all around - but the pool was a calm and balmy 85. George GEORGE@SHEACARR.COM Heat Siphon SX5.0, Chehalis WA, August 2006

November 2006, Tempe, AZ

Dear Mr. Miller, Thank-you for your great service and expert advice.  I purchased a Jandy Heat Pump from you last month and it has been providing great service for the past two weeks!  The installation was simple, as you stated.  The most difficult part (expensive) was getting a new power drop run through the backyard.  The delivery person moved the unit next to the pad I had prepared in the backyard, I uncrated it and moved it the 2 feet to the pad, the electrician made the electrical connections and the local pool service company made the plumbing connections.   My wife was concerned about making such a large purchase over the Internet but you came though and delivered a great product on time and in great shape.  Your email and my research had me convinced that the Jandy was the right choice.  I tried to look into competitive prices but all other online offers were more expensive than poolheatpumps.com and even after contacting Jandy I could not find a local supplier. The weather has been cool and dry here in the Valley of the Sun (Phoenix) but the Jandy unit has done well at getting my 25,000 gal pool from 46 to 80 degrees and holding it there.  My children are looking forward to swimming on Christmas Day! Thanks again, Jonathan gissikat@aol.com Jandy AE2500, Tempe, AZ, November 2006

October 2006, Honolulu, HI

I want to let you know that I received my heat pump and  wish to thank you for arranging the delivery which was just perfect, including  a lift on the truck and carrying the heat pump right to the pool equipment  pad. I finally got it connected and now working this week. It's great.   Thank you again.  (Things happen a little slower in Hawaii)   David David.Waters@kp.org Heat Siphon SX3.25, Honolulu HI, October 2006

October 2006, Port Charlotte, FL

Marcus, I wanted to thank you again for your help today. I called Susan and she walked me through hooking the line back up. I would recommend you to anyone I know that is looking for a pool heater. Your customer service is A+. Al AC Vlper@aol.com Heat Siphon SX5.0, Port Charlotte FL, October 2006 Dear Al: Thank you for writing back to me and the kind words. I am happy that all is well.  We are here for you if you need us. * Al purchased his Heat Siphon on 02/05. He recently contacted Marc for technical support.

October 2006, Homosassa, FL

Marcus, Got heater today.  Thanks for great shipping. Is it OK to plumb the unit and continue to filter pool without electricity being hooked up?  That's not scheduled yet. Ray rberch0014@earthlink.net Jandy AE2500, Homosassa FL, October 2006 Dear Ray: Thank you for writing back to me. I love happy endings. You can have an electrician wire it next year if you like. The water going through it is fine. I hope that helps.  Sincerely, Marcus Miller

October 2006, Port Saint Lucie, FL

Marcus, No worries, I figured that was the case so I have placed my order this afternoon.  I find you and your company to be very professional.  Having managed a distribution/internet order business previously, I know how hard it is to gain people's trust.  I appreciate all of your information and am looking forward to getting our heater installed. We just had our pool finished about 1.5 weeks ago and choose not to get a heater upon contract, as we figured that it would stay approx. 76 degrees.  After having it for that period, and speaking with several people, we came to the conclusion that it wouldn't. Again, thank you for bearing with me and I look forward to swimming in the winter. Sincerely, Dave daveclabaugh@yahoo.com Jandy AE2500, Port St. Lucie FL, October 2006 Dear Dave: Thank you for writing back to me and the kind words. Your heater is on the way. It should be there tomorrow, Monday or Tuesday. They are told to call first.  I hope that you and your family enjoy your warm water. If Florida pools stayed at 76 I would be in trouble.  My head hurts when the water is below 80 degrees. I am here if you need me. Sincerely, Marcus Miller

October 2006, Navarre, FL

Wanted to take a moment to thank you all for the new heat pump. Lou (sales) was very helpful in informing us on what we needed to get going. We live in Navarre, Fl. Outside of the Destin area and wanted to extend our pool season a few months each year. The purchase was very easy and delivery was prompt and professional. I had the pad poured, unit wired and piping in place in about 2.5 hours …. We were putting warm water in the pool less than 24 hours from delivery of our new system. Thanks again. Jeff and Traci JBaart@talk.com Heat Siphon SX5.0, Navarre FL, October 2006

September 2006, New Hampshire

Hi Mr Miller, I'm a satisfied customer of yours. I've been using my Kopec 650 TI for 3 years now and it is still chugging away. I fixed a near disaster from last year. I apparently have been closing the system wrong. I use compressed air to drain all the water (so I thought) but the beginning of this year both the inlet and outlet pipes had cracked and pushed off the top. I glued them back in place leak free. (Just lucky I guess!)  My question - how do you drain the darn thing? I found the drain plug but I can't figure out how to open it. Thanks inadv Eric eric81p@netscape.net Kopec 650TI, New Hampshire,May 2004 Dear Eric: Thank you for writing back to me. I hope that you and your family are well. Those Kopec's are tough heaters. You did get fortunate. I would rather that you speak to Mr. Kopec so we do it the way that he would like you to. 954 917 8998. I am here if you need me. Sincerely, Marcus Miller * Eric purchased his Kopec on 05/04. He recently contacted Marc for technical support.

September 2006, Chesapeake, VA

Guys,  I really appreciate your rapid response for the recent upset.   Thanks again and rest assured I will spread your name to everyone and anyone I know with a pool or going to get a pool.  By the way am I supposed to contact the number you sent for pickup? Or should we just wait to here/   Thanks again, this heater / cooler is working fantastic!!!!!!! Steve idguy@cox.net Jandy AE2500 Heat & Cool, Chesapeake VA, December 2005 Dear Steve:  It is good to hear back from you. The warehouse or the freight company will call you when they are ready for a pick up. If you don't hear anything by next Friday please send me an e-mail and I will request it again. I would love to see some photos of the heater and the pool if you ever get a chance. Enjoy your pool. I am here if you need me. Sincerely, Marcus Miller * 10 Months after Steve purchased his Jandy AE2500 he discovered that he didn't receive the Heat & Cool model. We discovered that the box was mislabeled from the factory. This has never happened before. We picked up his old heater and sent him the proper one at no cost for him.

September 2006, Tampa, FL

Thanks for your quick response. I will give Jack a call on Monday. I wish all companies were as dedicated to customer service as yours is.  From questions on which heater to buy to service after the sale – you are number one with me. Thanks again for all of your help and guidance. Steve sduval@verizon.net Jandy AE2500, Tampa, FL, April 2006

September 2006, North Ridgeville, OH

Hi Marcus; Well the heater is  keeping the water at 84 degrees without a problem. My kids love it and send their thanks to the "pool heater guy" that helped Dad get it going.  After all it's Sept 19th in the Cleveland area, we had a high only of 70 degrees today but we're still in the pool today - Awesome!!  Thanks for all your help and patience that you exhibited with an online purchaser and home installer throughout the process.  I'll write you up a nice letter and some photos for your reference collection but I couldn't be happier with you and your firm for helping me get this pool heater thing right the first time.  I will most certainly promote you and your firm at any given chance.  It's nice to know there are reputable businesses such as "poolheatpumps.com" out there. Sincerely, Bob bobteit@yahoo.com Jandy AE2000, North Ridgeville OH, July 2006

June 2006, Palmer AK

CLICK HERE TO SEE DICK"S PICTURES Mark, Looks kind of rough, but there will be a retaining wall across the front and side, and the area will be a lot larger. Thinking in terms of a larger pool next year, but will have to check the capacity of the pump to heat it first. Wife and daughter love the water temp.  Dick Dick Soverns@aol.com Rheem RMHP 5100, Palmer AK, June  2006

August 2006, Chehalis, WA

Marcus, We FINALLY got the pool installed two weeks ago, and fired up the heater.  It took a few days, but it got the pool up to 84 degrees.  It’s wonderful getting into a nice warm pool while it’s 45 degrees outside and raining.  Thanks for guiding us to this unit.  I’m a little nervous about the electric bill, but at least it’s cheaper than propane. Thanks, George GEORGE@SHEACARR.COM Heat Siphon SX5.0, Chehalis WA, August 2006

June 2006, United Kingdom

The heat pump arrived in England three days after I ordered it from you that’s what I call service!!! I only wish I had ordered my solar cover from you I ordered that in good old England and it took three weeks and then they forgot to pack the castors!! The pump is now installed and working beautifully the water went from 68 to 88 in just 20 hours. Anyone who is thinking of putting a heater in do not wait it is easy and our pool has been used more in the last two days than it has in five years. I had an agent act for me at Manchester Airport who charged £45 it was worth the money they sorted out the VAT which sadly we had to pay also put it on a truck to me. By buying a far superior pump than the one we could get in England I still saved in excess of 60% and yes I agree with all your other clients that your service and product are second to none it has been an absolute pleasure doing business with you. Kind regards,  Lynne lynne.renton@btconnect.com Heat Siphon SX5.0, United Kingdom, April 2006

CLICK HERE TO SEE JIM'S PICTURES

Marcus and future customers,  It was a lot more work then I thought having to run 130 feet of wire and about 15 feet of plumbing but it was well worth the the time. The heat pump is even better then I thought it would be. I purchased a unit that was larger then needed for my pool but it runs less and heats it up faster. Marcus was so much help in deciding what unit and brand would be good for me. He NEVER failed to answer a question or email and all he advice was sound without the pressure or sales pitch you get from so many other companies. I can not say enough about his company or Marcus himself.  Here are the Pictures of the final product..... Thank You   Jim Poppachanga@aol.com Heat Siphon HP5.0, West Islip, NY, May 2006

May 2006, Grand Isle, VT

Hi Marcus! The Heat Siphon worked perfectly all summer and into the fall! our pool was used to its fullest and most enjoyable extent ever. The pool is now closed for the winter following customary shut down procedures, which of course include blowing out all the piping. in addition, after blowing out I loosened the lower pipe connection on the heat siphon to make sure all water was out. is there anything else I need to do to make sure that there is no water in the unit? there is also a bit of residual rain water remaining in the bottom-is this a problem? Thanks again! Scott flyingwedge@verizon.net Heat Siphon SX5.0, Grand Isle, Vermont, April 2006   Dear Scott: Thank you for writing back to me. I hope that you and your family are well. I love to hear my customers are happy. A pool in New England is a waste without a heat pump I have always said. It sounds like you did everything right. The water in the pan doesn't matter. I would put a piece of wood on top of the heat pump to keep the snow out. You can also call an engineer at 800 447 9667 to see if they have any other hints for you. I hope that you have a great winter and I'll see you in the spring. Sincerely, Marcus Miller

May 2006, United Kingdom

CLICK HERE TO SEE ROY'S PICTURES Hi Marcus As promised, a picture of the heat pump installed and working a treat. The Rod Steiger-lookin' gent is of course me. The pump is certainly warming the ice on the pool and come late August we should be able to don our wet-suits and have a paddle..............in the rain. Kidding apart, the Heat Siphon is a DREAM. .Cuts in and out with no fuss, thermostat operates beautifully, and of course, it's relatively quiet.  I keep it set at 88 degrees, and it doesn't vary even +/- 1 of the set-temp. (I worked on the B52 wing-flap heaters, way back when...(1961?) and the tolerances were tight). I keep running-costs down by switching it off manually at night, so that it only pumps "day-time air", which is hot, and better efficiency all round. See ? .....takes 'kidney' to work out stuff like that. Keep taking the tablets, and don't be tempted by Sobriety. It can fell bigger men than us.  Yrs aye Roy eroylowe@btinternet.com Heat Siphon SX5.0, United Kingdom, May 2006

May 2006, Plattsburgh, NY

CLICK HERE TO SEE BOB'S PICTURES Hi Marcus, Install my pool heater on May 15th. Finally, after all our rainy weather, I was able to crank it up yesterday at 1:45 pm. My water temp went from 58 to 82 at 7pm today. So far so good, I'd say. Installation was a piece of cake. Thanks for all your help and suggestions. Looks like we'll be enjoying lots of warm water. Feel free to post any of those photos and many thanks for the kind words of a good looking job. That means a lot to me.  How nice it is to get such a quick response.  Hope you're all doing well. Bob (Upstate NY) WEL5506@VERIZON.NET Heat Siphon SX5.0, Plattsburgh, NY, May 2006

May 2006, San Jose Costa Rica

CLICK HERE TO SEE JIM'S PICTURES Marcus, Attached are photos of the pool heaters and the swimming pool.  By switching from propane to your heaters and pool covers, our fuel bill went  from $5,000.00 per month to $200.00 per week.  I really never believed that the savings would be so great.  I cannot thank you enough for your help and also for your great service.  If you have potential customers that have doubts, they are welcome to call me. Jim , ornamentalrfrio@racsa.co.cr Heat Siphon SX5.0, San Jose Costa Rica

May 2006, Tampa FL

came  today////wow 24hrs keylimeway@yahoo.com Jandy AE2000, Tampa FL, May 2006 We don't fool around. Thank you again.  Marcus

April 2006, Wisconsin

I have just finished installing the Jandy AE 2500 heat pump and is currently raising the temp of our pool! My wife is very excited about swimming in comfortable water this evening. Anyway, I do have one quick question, the patio blocks that I have the heat pump on apparently slope the wrong way.  They slope to the left of the machine, not the right of the machine.  Meaning, the drain hole is on the "uphill" side.  Not by much, but the water is accumulating on the left side of the unit first.  Would it be okay to drill a little drain hole of the left side? thanks, Hugh mattdalt@yahoo.com Jandy AE2500, Mt Horeb WI, April 2006 Dear Hugh: Thank you for writing back to me. I hope that you and your family are  well. Sure you can drill as many holes in the plastic base as you like. Just don't hit anything important. Make sure you can see where the bit will go. If you hit a freon pipe, Jandy will be mad at you and I will act like I don't know you. Have a great summer. Sincerely, Marcus Miller

April 2006, Pennsylvania

Wanted to let you know that we received the heater in record time, put it in the following weekend and had our pool temperature go from 57- 84 degrees within days (and that was only running with our pump).  Thank you! We would recommend your company SueBottaro@aol.com Heat Siphon SX5.0, Pennsylvania April 2006

April 2006, New Jersey

CLICK HERE TO SEE CARLOS PICTURES Marcus: Once again thanks for your cordial and professional service. It was a bit reassuring to confirm that  I wasn't dealing with a flight by night company when the UPS delivery guy spoke about the numerous heat pump deliveries he as made coming from your company in the last couple of years since he started his job. I was surprise to have the heater delivered and placed next to the filter in four days. It took one day for the installation and two days later the water temperature was at 86 degrees.  The whole family was enjoying the pool in late May (Outside temp 72 degrees). Here are a couple of pics of my little monster. Super quite too.  Thanks Carlos chj01@optonline.net Jandy AE3000, New Jersey April 2006

April 2006, Washington

Mr. Miller, Just wanted to let you know the heat pump arrived yesterday.  I installed it and had it running by yesterday evening.  The pool was up to 80 degrees by this afternoon and my girls were happily swimming when I got home! Thanks again for your wonderful service. Sincerely, Tim tcowman1@verizon.net Heat Siphon SX 3.25, Washington, April 2006

April 2006, Jacksonville, FL

CLICK HERE TO SEE JAMES & MARY'S PICTURES Hi Marcus,   Thanks again.  We ended up adding a 4x4 slab to set the unit on.  Plumbing installation took less than 1/2 day.  Looking to have it wired up and working in about a week.  We're attaching some pics of the final job.  You're welcome to post them if you like.