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Customer
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Testimonials
| June 8th, 2009. St. Petersburg, FL |
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Thank you for your prompt attention to this sale -
everything is exactly as was discussed over the phone with
Kevin and I will notify you when we're ready to have the
unit shipped, probably in 2 to 3 weeks.
I found your website to be, by far, the best organized and
most informative of all that I visited, and having immediate
weekend phone contact with a knowledgeable reprehensive to
answer all of my questions was a huge factor in making this
purchase. It's a rare treat these days to find a business
that is as customer oriented and available as you guys are!
Thanks and best wishes for your future success.
Heat Siphon DX5.0, St Petersburg, FL, June 2009
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| June 3rd, 2009. Allison Park, PA |
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Hello, Kevin. Wow, we're impressed. Your way of doing business is unparalleled! Craig is in sales and he rarely acknowledges the action of others unless it's outstanding. Your attention to our needs has been phenomenal. To begin, you took our call on a holiday weekend. Next, you understood when we initially canceled our order. Finally, when we called again yesterday, you immediately got back in the saddle to resurrect our order. Truly, we don't find this attention to the customer often in today's marketplace. We want to thank you. We truly appreciate it and want you to know. As for providing us with any photos or info. in advance of the delivery, that would be great. We would like to share those with our electrician so he's fully prepared to install on Saturday. Again, thank you! We'll let you know if we have any questions. Looking forward to a warm pool, thanks to you! Best regards,
Melinda and Craig Heat Siphon DHP5.0 Allison Park, PA, June 2009 |
| May 26th, 2009. Mount Juliet, TN |
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Thank you very much for all your help. The order Jandy AE2500, Mount Juliet, TN May 2009
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| May 25th, 2009. Montross, VA |
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Hi, The heat pump arrived today. Thanks. I sincerely thank you for your choice of freight carriers. The FEDEX-FREIGHT delivery service was everything one would expect from a professional freight service (as contrast to most of the local freight delivery service groups in this area). The driver was extremely courteous and helpful, allowing me to avoid the typical 'confrontations' I generally encounter with the delivery of large/heavy equipment. I will definitely recommend "pool heat pumps . com" to my friends and neighbors when asked about our new pool heater. Thanks, again, Rob Rome 130TI Montross VA, May 2009
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| May 06, 2009. Flower Mound, TX |
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Marcus Miller, I just wanted you to know how much I like the new Heat Siphon DX 5.0 that I purchased from you. It arrived safely and I was easily able to install it myself. I had an electrician connect my Single Phase 220 power yesterday morning. We turned it on at 11:30 am and I showed a 10 degree rise in the pool temp ( 72 to 82 ) in 24 hours. It reached my desired temp of 85 this afternoon at 5pm. We had a cool night last night (64) here in Flower Mound, TX., a suburb of Dallas, and it was about 85 today. I have lots of shade over my pool so this will help us get it warm early and keep it warm all season long and well into the fall. My grandkids are coming over on Saturday and we'll enjoy the warm water. Thanks again for your help
Don Heat Siphon DX5.0 Flower Mound, May 2009
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| May 05, 2009. Hagerstown, MD |
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Kevin thanks for your help, I must say doing business with your company was a great experience. Not only did I get a great price on my heat pump, I felt I got really expert advice on what to buy and how to install it. Your website is really very good and is chock full of great easy to find content. It was the website that attracted me to your company. But once I made the decision to buy I was delighted with the communication about my order and your amazingly fast response to my E mail with questions about the install. And finally being able to reach someone on the phone at that moment in the install when there was that one last question really made the whole experience a pleasure. The install is now complete and the unit is really moving the needle (quietly I might add). I am raising the temperature on a 22,000 gallon pool by over one degree an hour! It makes me wonder why I have waited so long to add a heater? Thanks again for all your support. Please feel free to use my letter as a testimonial for others as I can recommend the company completely. Jim Heat Siphon DX5.0. Hagerstown, MD. May 2009
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| April 03, 2009. Elmhurst, IL |
Rheem RMHP 115. Elmhurst, IL, April 2009
Dear Mr. Starr: Thanks again.
Sincerely,
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| March 30, 2009. Durand, MI |
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Kevin,
As per our conversation, I am writing to confirm my
satisfaction with the Heat Siphon heat pump. Let me start by
saying that the free shipping was awesome! UPS delivered the
heat pump in my driveway without any scratches or damage (it
was a little bigger than I expected).
I installed the unit on its own deck (4'X4') so it did
not sit in any water. It was a breeze to install, just as
stated. I am one of those folks that open their pool early
so that I have no surprises when we actually want to swim.
Needless to say the pool was opened April 11th, 2009.
Outside temperature was 46 degrees, pool water a chilly 35
degrees. I ran the heat pump 9 hours a day for 5 days. At
the end of the 5th day the outside temperature was 55
degrees and my pool water was 80 degrees. NO KIDDING!! If
you are thinking about a pool heater, look no further. My
satisfaction with the Heat Siphon and with Kevin are
unsurpassed. This heat pump is truly, truly amazing........
Thank you
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| March 03 2009, Leander TX |
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Finished installing the heater Mid-March after a very
fast delivery from you guys. It was up and running in
time to fire it up and have my family and I swimming for
Spring Break.
We'd had a cold spell the week before and the water was COLD but the Heat Siphon cranked it up fast with the help of some sunshine and some warm air from a weather warm-up right when we fired it up. It's an amazing device. It's going to really help us get more out of our pool.
Thanks for the good advice and friendly service. Very
much appreciated.
-Jeff
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| September 08, Costa Rica (Follow up email after purchase last year) |
 CLICK
HERE TO SEE TAMMY'S PICTURESDear Mr Miller:
I hope you remember me!
I need to tell you how thankful I am with you for join me
during all the process to buy my four SX 5.0 HP50 Heat
Pumps.
I did a thousand questions and you were always there for me.
Now I couldn't be happier with the result... no more gas,
no more expensive bills!!!!
Thanks a lot!
Tammy Tinoco
San José, Costa Rica
Heat Siphon SX 5.0, Commercial Installation Costa Rica |
| July 2008, WA |
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Marcus
Thank you for your help in selecting a heat pump for our pool. Thanks again for all of your help and support. Ken Jandy AE3000TR, Kirkland, WA, 2008 |
| June 2008, New Brunswick, Canada |
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CLICK
HERE TO SEE GUY'S PICTURES Guy purchases his heat pump from us in 2005. This is the original email that we received from him:
Good morning Marcus, Heat Siphon HP5.0, New Brunswick, Canada On June 2008, we received another email from him with some pictures and an update: Hello Marcus, I purchased my heat pump from you a few year ago and finally got some pictures taken of the pool. I thought I would send some. We're starting our third season with the pool and the heater is worth every cent. I started the heat pump and within 48 hours the water went from the low 60s to 84 degrees, something my pool guy told me it would take 3 to 4 days. Anyway just thought I would update you and tell you how pleased we are with your products and service.
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| May 2008, BC Canada |
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CLICK
HERE TO SEE PETER'S PICTURES Hi Jason: I wanted to let you know I have received the Heat Siphon and had it professionally installed last week. My main hesitation prior to ordering was the noise it may cause. My experience with house heat pumps was that they seemed excessively noisy. As you explained by phone, the Heat Siphon is relatively quiet with the Scroll compressor. I may not have to put in any hedges or other sound dampening measures as I had anticipated. My neighbors have indicated the noise does not bother them either, so all went according to plan.
The pump works just as I had imagined. I have a 18X36 sized
pool I keep it covered with a solar cover. Air Temperature when
I started up was 60 F and the Pool temp was 66 F at 9 pm on
Tuesday. By 9 pm Wed, the pool was 75 F and air temp was 60 F.
By Thursday morning at 7 am the pool was 79 F .....and by that
evening I was looking at 82 F. Over the week-end I only had to
run it only once by the day to maintain the temperature in the
low 80s ( weather has gotten much better). It hasn't been below
80 F for over a week which is the first time in 13 years. We
have been using the pool more in the last week than all of the
last 2 years.
Thanks again for all your help
Peter
seaoter@telus.net
May 2008, Heat Siphon SX5.0, Vancouver Island, BC, Canada
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| March 2008, MD |
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Marcus: The Heat Pump arrived on Friday. The trucking company was great. They pushed the unit right into the garage for now. The unit is a little larger than I anticipated. I would be happy to write a testimonial to your wonderful service to post to your website. Thanks again. BillBill.Sheridan@marriott.com Solarium 105TI, Frederick, MD March 2008 |
| February 2008, SC |
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Greetings, Just wanted you to know what a fantastic experience we had with your company. Jason turned the order in less than 24 hours! My son and some of his friends were going to Hilton Head for the weekend and had offered to install the heat pump. I called Jason on Thursday and he had the pump delivered the next day! There was a lot more effort on his part that I won’t go into, but he did a fantastic job. My son and two of his friends hooked up the new pump in about 3 hours (mostly spent humping the heavy equipment and going to the hardware store). They were not professional installers, just good at home improvement projects. It was up and running that day and by the next day, they were swimming in a very warm pool! Buying from you saved me $3000.00 over the local dealer price. My dealer offered to install the heater if I bought it on line for $1400. That seems like a lot for 3 hours work. I’m not against anybody making a fair profit, but who wants to be ripped off? You guys did a fantastic job. Feel free to use my email. Please also thank Jason for his exceptional service Best regards, Wayne Jandy AE2500TR, Hilton Head, SC February 2008
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| December 2007, FL |
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Hi Marcus, My SX5.0 is installed and keeping the pool at 87 degrees, I lose about 4 degrees overnight with the cover on but after less than 2 hours running, I’m back to 87 again. I haven’t gotten my electric bill yet but I think it will be reasonable. The installation went very easily, I did have an electrician friend help with the electrical work though. I am very happy with my experience buying from you. Even though everything was done by internet or phone, I am really reminded of the way it used to be buying things from my small town business friends years ago. I felt that you were truly interested in seeing that I had a good experience and would do what was necessary to make my experience a pleasant one. Everything went exactly as planned, thank you and keep up the good work. I’ve attached several pictures, one with Oliver, our King Charles Spaniel, checking out the installation and a shot of the pool area decorated for Christmas. Thanks for making this a pleasant and lowest cost experience. Merry Christmas and Happy New Year, Heat Siphon SX5.0, Cocoa Beach, FL December 2007 |
| December 2007, CA |
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Marcus, Rheem 8300TIPD, La Quinta, CA December 2007 |
| November 2007, TX |
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3-19-08 Hello Jason,Thanks for all the help I received from you and Mr. Miller in my purchase of a Heat Siphon SX5.0 heat pump. The quality of your service was exceptional. Also, I could not be more pleased with the performance of the unit. I received it in November, hooked up the piping then, but I did not get around to doing the electrical hook-up until last weekend. Nothing was very difficult, and my electrical work needed only a minor adjustment to pass inspection - not too bad for an accountant. All materials, piping and electrical, were under $300. I turned the unit on at 4 PM Saturday with pool water at 68 degrees and no cover. Sunday morning the water was 76 degrees. Monday morning it was 88 degrees. I thought I'd see if it would go to 100 just for the heck of it, but when my wife thoughtfully suggested this might not be good for the pool plaster, I shut it down at noon on Tuesday pushing 96 degrees. I have no doubt it would have gone to 100. It's amazing, and I love it. This is a new toy I'm really going to enjoy. Thanks again. Bill billmk@sbcglobal.net 3-30-08
Thanks Jason, Heat Siphon SX5.0, Cypress, TX November 2007 |
| November 2007, FL |
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Marcus, We have our new heat pump in and love it !! What a cost saver and it works so fast and efficiently with our spa and pool. Your company was very personable and we appreciate all the help you gave us! Thanks for everything !
Paula Heat Siphon SX5.0, Winterpark, FL November 2007 |
| November 2007, NY |
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Hi Marcus:
Rheem 5100, Elka Park, NY October 2007 |
| September 2007, Goshen, Indiana |
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CLICK
HERE TO SEE GEORGE'S PICTURES Marcus, I have just finished installing my Jandy AE3000T heat pump. The instructions were excellent and all went very well. It will be about six months before swimming season returns to northern Indiana. I told my pool builder to put me first on his Spring list of pools to open, as I will be ready and cold water will not be a problem. Thanks again for your good service. Please see enclosed pictures of the installed unit and place on your website if you wish. Thank you................George Jandy AE3000, Goshen, IN, September 2007 |
| September 2007, Roswell, New Mexico |
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CLICK
HERE TO SEE BOB'S PICTURES
Marc, Jandy AE2500, Roswell, New Mexico, September 2007 |
| July 2007, Acton, MA (Follow up letter after purchase in 2005) |
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It was a pleasure dealing with Marcus when purchasing our Heat
Siphon SX5HP. Besides having the best prices by far, Marcus is
very patient, answering all questions in your investigation
phase and he is a no pressure salesman. He never pressures you
to make a sale. When you are ready to buy, he will sell you
what you just want. He does not promote a deluxe model with
added bells & whistles unless that is what you want. He will
make recommendations if you ask, but he leaves the ultimate
decision up to you. It is a pleasure to deal with Marcus. He
takes the apprehension out of buying such a costly product over
the internet.
Larry H. Heat Siphon SX 5.0 , Acton, MA May 2005 |
| March 2007, Palm Coast, FL |
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Marc, Heat Siphon SX 5.0, Palm Coast, FL |
| February 2007, Miami, FL |
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Kenneth Jandy AE2500TR, Miami, FL February 2007
Dear Kenneth:
Sincerely,
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| February 2007, Elizabeth City, NC |
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Hello Marcus, Sincerely,
Paul Heat Siphon DHP5.0, Elizabeth City, NC, February 2007 |
| January 2007, Palm Bay, FL |
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Thomas bought his Heat Siphon for his villa in Cypress last march 2006. This month we received this great testimonial from him... Marcus,
You
must have steadfast determination to embark on a project like
this when you own a holiday villa in North Cyprus, but the
result is spectacular year round swimming over the Mediterranean
Sea! (see photo). We ordered the single phase 50 Hz Heat Siphon
SX 5.0 with scroll compressor on March 14 and arranged for air
freight to Larnaca airport via AIT worldwide logistics. After
some UK flight routing problems, the unit arrived at Larnaca on
March 20, but required a further week before completion of
customs clearance formalities. On March 27 I had made
arrangements for collection at the dock, but the local freight
forwarding company had inadvertently dispatched the unit on a
delivery truck with the wrong address. Driving around the
island with mobile phone soon wrangled the truck down in a local
retail park to transfer the unit onto my truck. Driving across
the Turkish controlled border proved to be very interesting as
they took a decision on how much duty to charge me. After
considerable debate and discussion with head office, they
eventually waved me through without paying any duty (which was
wonderful as I had already paid European Union duty at South
Cyprus customs!). Arriving to the villa I was fortunate to have
some neighbors come across to help me move the Heat Siphon onto
the concrete foundation. Beyond that, it was a simple matter of
running underground electrics, making plumbing connections
(although drilling through reinforced concrete required some
rather serious air drill equipment!), and commissioning the
unit. Within 72 hours we had the pool up to a very cozy 82 F
and all the children in the estate were laughing and having a
great time. It was a joy to see the dream come true – the first
heat pump in North Cyprus!
Thomas Heat Siphon SX5.0, Moscow, Russia, March 2006 |
| January 2007, Palm Bay, FL |
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CLICK
HERE TO SEE BOB'S PICTURES
Here
are some picture of our pool before and after the heat pump Heat Siphon SX5.0, Palm Bay FL, January 2007 |
| January 2007, Lexington, OH |
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Dear Mr. Miller Thanks for your help
Richard Heat Siphon SX3.25, Lexington, OH, January 2007
Dear Richard:
Sincerely, Thanks for pointing out that was GPM and not pressure. It takes a big load of my mind as I was looking at specs on my pump and it sounded low. Thanks again I can see why you have so many satisfied clients. Thanks again Richard |
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Read More:
Customer
Testimonials of 2005 |