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Customer Testimonials 
2006

 

December 2006, Coral Gables, FL

Nigel bought his Jandy heat pump back in 2004. The display failed while it was still under warranty. He contacted us to help him get service from the factory. Hi Marcus What great service from both of you - fast response. They came out the next day and replaced panel and cover. Jandy is great. Nigel   Jandy AE2500, Coral Gables, FL, December 2006

November 2006, Chehalis, WA

CLICK HERE TO SEE GEORGE'S PICTURES Jessie and Marc, We live about 1500 feet from the Newaukum River in Lewis County.  When we were installing our heat pump last month, we thought it would be prudent to elevate the heater a bit because we have had some flooding before (10 years ago), so we built a concrete pad that was about 18 inches higher than native ground…I think you might guess where this is going.  Tuesday morning when we got up the river was roaring through the backyard and the heat pump was above water with about 8 inches to spare.  We haven’t given up on this swimming season yet, so the heater was running the whole time and we went swimming a few hours after this picture was taken.  It was 50 degrees outside and raining - water raging all around - but the pool was a calm and balmy 85. George Heat Siphon SX5.0, Chehalis WA, August 2006

November 2006, Tempe, AZ

Dear Mr. Miller, Thank-you for your great service and expert advice.  I purchased a Jandy Heat Pump from you last month and it has been providing great service for the past two weeks!  The installation was simple, as you stated.  The most difficult part (expensive) was getting a new power drop run through the backyard.  The delivery person moved the unit next to the pad I had prepared in the backyard, I uncrated it and moved it the 2 feet to the pad, the electrician made the electrical connections and the local pool service company made the plumbing connections.   My wife was concerned about making such a large purchase over the Internet but you came though and delivered a great product on time and in great shape.  Your email and my research had me convinced that the Jandy was the right choice.  I tried to look into competitive prices but all other online offers were more expensive than poolheatpumps.com and even after contacting Jandy I could not find a local supplier. The weather has been cool and dry here in the Valley of the Sun (Phoenix) but the Jandy unit has done well at getting my 25,000 gal pool from 46 to 80 degrees and holding it there.  My children are looking forward to swimming on Christmas Day! Thanks again, Jonathan Jandy AE2500, Tempe, AZ, November 2006

October 2006, Honolulu, HI

I want to let you know that I received my heat pump and  wish to thank you for arranging the delivery which was just perfect, including  a lift on the truck and carrying the heat pump right to the pool equipment  pad. I finally got it connected and now working this week. It's great.   Thank you again.  (Things happen a little slower in Hawaii)   David Heat Siphon SX3.25, Honolulu HI, October 2006

October 2006, Port Charlotte, FL

Marcus, I wanted to thank you again for your help today. I called Susan and she walked me through hooking the line back up. I would recommend you to anyone I know that is looking for a pool heater. Your customer service is A+. Al Heat Siphon SX5.0, Port Charlotte FL, October 2006 Dear Al: Thank you for writing back to me and the kind words. I am happy that all is well.  We are here for you if you need us. * Al purchased his Heat Siphon on 02/05. He recently contacted Marc for technical support.

October 2006, Homosassa, FL

Marcus, Got heater today.  Thanks for great shipping. Is it OK to plumb the unit and continue to filter pool without electricity being hooked up?  That's not scheduled yet. Ray Jandy AE2500, Homosassa FL, October 2006 Dear Ray: Thank you for writing back to me. I love happy endings. You can have an electrician wire it next year if you like. The water going through it is fine. I hope that helps.  Sincerely, Marcus Miller

October 2006, Port Saint Lucie, FL

Marcus, No worries, I figured that was the case so I have placed my order this afternoon.  I find you and your company to be very professional.  Having managed a distribution/internet order business previously, I know how hard it is to gain people's trust.  I appreciate all of your information and am looking forward to getting our heater installed. We just had our pool finished about 1.5 weeks ago and choose not to get a heater upon contract, as we figured that it would stay approx. 76 degrees.  After having it for that period, and speaking with several people, we came to the conclusion that it wouldn't. Again, thank you for bearing with me and I look forward to swimming in the winter. Sincerely, Dave Jandy AE2500, Port St. Lucie FL, October 2006 Dear Dave: Thank you for writing back to me and the kind words. Your heater is on the way. It should be there tomorrow, Monday or Tuesday. They are told to call first.  I hope that you and your family enjoy your warm water. If Florida pools stayed at 76 I would be in trouble.  My head hurts when the water is below 80 degrees. I am here if you need me. Sincerely, Marcus Miller

October 2006, Navarre, FL

Wanted to take a moment to thank you all for the new heat pump. Lou (sales) was very helpful in informing us on what we needed to get going. We live in Navarre, Fl. Outside of the Destin area and wanted to extend our pool season a few months each year. The purchase was very easy and delivery was prompt and professional. I had the pad poured, unit wired and piping in place in about 2.5 hours …. We were putting warm water in the pool less than 24 hours from delivery of our new system. Thanks again. Jeff and Traci Heat Siphon SX5.0, Navarre FL, October 2006

September 2006, New Hampshire

Hi Mr Miller, I'm a satisfied customer of yours. I've been using my Kopec 650 TI for 3 years now and it is still chugging away. I fixed a near disaster from last year. I apparently have been closing the system wrong. I use compressed air to drain all the water (so I thought) but the beginning of this year both the inlet and outlet pipes had cracked and pushed off the top. I glued them back in place leak free. (Just lucky I guess!)  My question - how do you drain the darn thing? I found the drain plug but I can't figure out how to open it. Thanks inadv Eric Kopec 650TI, New Hampshire,May 2004 Dear Eric: Thank you for writing back to me. I hope that you and your family are well. Those Kopec's are tough heaters. You did get fortunate. I would rather that you speak to Mr. Kopec so we do it the way that he would like you to. 954 917 8998. I am here if you need me. Sincerely, Marcus Miller * Eric purchased his Kopec on 05/04. He recently contacted Marc for technical support.

September 2006, Chesapeake, VA

Guys,  I really appreciate your rapid response for the recent upset.   Thanks again and rest assured I will spread your name to everyone and anyone I know with a pool or going to get a pool.  By the way am I supposed to contact the number you sent for pickup? Or should we just wait to here/   Thanks again, this heater / cooler is working fantastic!!!!!!! Steve Jandy AE2500 Heat & Cool, Chesapeake VA, December 2005 Dear Steve:  It is good to hear back from you. The warehouse or the freight company will call you when they are ready for a pick up. If you don't hear anything by next Friday please send me an e-mail and I will request it again. I would love to see some photos of the heater and the pool if you ever get a chance. Enjoy your pool. I am here if you need me. Sincerely, Marcus Miller * 10 Months after Steve purchased his Jandy AE2500 he discovered that he didn't receive the Heat & Cool model. We discovered that the box was mislabeled from the factory. This has never happened before. We picked up his old heater and sent him the proper one at no cost for him.

September 2006, Tampa, FL

Thanks for your quick response. I will give Jack a call on Monday. I wish all companies were as dedicated to customer service as yours is.  From questions on which heater to buy to service after the sale – you are number one with me. Thanks again for all of your help and guidance. Steve Jandy AE2500, Tampa, FL, April 2006

September 2006, North Ridgeville, OH

Hi Marcus; Well the heater is  keeping the water at 84 degrees without a problem. My kids love it and send their thanks to the "pool heater guy" that helped Dad get it going.  After all it's Sept 19th in the Cleveland area, we had a high only of 70 degrees today but we're still in the pool today - Awesome!!  Thanks for all your help and patience that you exhibited with an online purchaser and home installer throughout the process.  I'll write you up a nice letter and some photos for your reference collection but I couldn't be happier with you and your firm for helping me get this pool heater thing right the first time.  I will most certainly promote you and your firm at any given chance.  It's nice to know there are reputable businesses such as "poolheatpumps.com" out there. Sincerely, Bob Jandy AE2000, North Ridgeville OH, July 2006

June 2006, Palmer AK

CLICK HERE TO SEE DICK"S PICTURES Mark, Looks kind of rough, but there will be a retaining wall across the front and side, and the area will be a lot larger. Thinking in terms of a larger pool next year, but will have to check the capacity of the pump to heat it first. Wife and daughter love the water temp.  Dick Rheem RMHP 5100, Palmer AK, June  2006

August 2006, Chehalis, WA

Marcus, We FINALLY got the pool installed two weeks ago, and fired up the heater.  It took a few days, but it got the pool up to 84 degrees.  It’s wonderful getting into a nice warm pool while it’s 45 degrees outside and raining.  Thanks for guiding us to this unit.  I’m a little nervous about the electric bill, but at least it’s cheaper than propane. Thanks, George Heat Siphon SX5.0, Chehalis WA, August 2006

June 2006, United Kingdom

The heat pump arrived in England three days after I ordered it from you that’s what I call service!!! I only wish I had ordered my solar cover from you I ordered that in good old England and it took three weeks and then they forgot to pack the castors!! The pump is now installed and working beautifully the water went from 68 to 88 in just 20 hours. Anyone who is thinking of putting a heater in do not wait it is easy and our pool has been used more in the last two days than it has in five years. I had an agent act for me at Manchester Airport who charged £45 it was worth the money they sorted out the VAT which sadly we had to pay also put it on a truck to me. By buying a far superior pump than the one we could get in England I still saved in excess of 60% and yes I agree with all your other clients that your service and product are second to none it has been an absolute pleasure doing business with you. Kind regards,  Lynne Heat Siphon SX5.0, United Kingdom, April 2006

CLICK HERE TO SEE JIM'S PICTURES

Marcus and future customers,  It was a lot more work then I thought having to run 130 feet of wire and about 15 feet of plumbing but it was well worth the the time. The heat pump is even better then I thought it would be. I purchased a unit that was larger then needed for my pool but it runs less and heats it up faster. Marcus was so much help in deciding what unit and brand would be good for me. He NEVER failed to answer a question or email and all he advice was sound without the pressure or sales pitch you get from so many other companies. I can not say enough about his company or Marcus himself.  Here are the Pictures of the final product..... Thank You   Jim Heat Siphon HP5.0, West Islip, NY, May 2006

May 2006, Grand Isle, VT

Hi Marcus! The Heat Siphon worked perfectly all summer and into the fall! our pool was used to its fullest and most enjoyable extent ever. The pool is now closed for the winter following customary shut down procedures, which of course include blowing out all the piping. in addition, after blowing out I loosened the lower pipe connection on the heat siphon to make sure all water was out. is there anything else I need to do to make sure that there is no water in the unit? there is also a bit of residual rain water remaining in the bottom-is this a problem? Thanks again! Scott Heat Siphon SX5.0, Grand Isle, Vermont, April 2006   Dear Scott: Thank you for writing back to me. I hope that you and your family are well. I love to hear my customers are happy. A pool in New England is a waste without a heat pump I have always said. It sounds like you did everything right. The water in the pan doesn't matter. I would put a piece of wood on top of the heat pump to keep the snow out. You can also call an engineer at 800 447 9667 to see if they have any other hints for you. I hope that you have a great winter and I'll see you in the spring. Sincerely, Marcus Miller

May 2006, United Kingdom

CLICK HERE TO SEE ROY'S PICTURES Hi Marcus As promised, a picture of the heat pump installed and working a treat. The Rod Steiger-lookin' gent is of course me. The pump is certainly warming the ice on the pool and come late August we should be able to don our wet-suits and have a paddle..............in the rain. Kidding apart, the Heat Siphon is a DREAM. .Cuts in and out with no fuss, thermostat operates beautifully, and of course, it's relatively quiet.  I keep it set at 88 degrees, and it doesn't vary even +/- 1 of the set-temp. (I worked on the B52 wing-flap heaters, way back when...(1961?) and the tolerances were tight). I keep running-costs down by switching it off manually at night, so that it only pumps "day-time air", which is hot, and better efficiency all round. See ? .....takes 'kidney' to work out stuff like that. Keep taking the tablets, and don't be tempted by Sobriety. It can fell bigger men than us.  Yrs aye Roy Heat Siphon SX5.0, United Kingdom, May 2006

May 2006, Plattsburgh, NY

CLICK HERE TO SEE BOB'S PICTURES Hi Marcus, Install my pool heater on May 15th. Finally, after all our rainy weather, I was able to crank it up yesterday at 1:45 pm. My water temp went from 58 to 82 at 7pm today. So far so good, I'd say. Installation was a piece of cake. Thanks for all your help and suggestions. Looks like we'll be enjoying lots of warm water. Feel free to post any of those photos and many thanks for the kind words of a good looking job. That means a lot to me.  How nice it is to get such a quick response.  Hope you're all doing well. Bob (Upstate NY) Heat Siphon SX5.0, Plattsburgh, NY, May 2006

May 2006, San Jose Costa Rica

CLICK HERE TO SEE JIM'S PICTURES Marcus, Attached are photos of the pool heaters and the swimming pool.  By switching from propane to your heaters and pool covers, our fuel bill went  from $5,000.00 per month to $200.00 per week.  I really never believed that the savings would be so great.  I cannot thank you enough for your help and also for your great service.  If you have potential customers that have doubts, they are welcome to call me. Jim , Heat Siphon SX5.0, San Jose Costa Rica

May 2006, Tampa FL

came  today////wow 24hrs Jandy AE2000, Tampa FL, May 2006 We don't fool around. Thank you again.  Marcus

April 2006, Wisconsin

I have just finished installing the Jandy AE 2500 heat pump and is currently raising the temp of our pool! My wife is very excited about swimming in comfortable water this evening. Anyway, I do have one quick question, the patio blocks that I have the heat pump on apparently slope the wrong way.  They slope to the left of the machine, not the right of the machine.  Meaning, the drain hole is on the "uphill" side.  Not by much, but the water is accumulating on the left side of the unit first.  Would it be okay to drill a little drain hole of the left side? thanks, Hugh Jandy AE2500, Mt Horeb WI, April 2006 Dear Hugh: Thank you for writing back to me. I hope that you and your family are  well. Sure you can drill as many holes in the plastic base as you like. Just don't hit anything important. Make sure you can see where the bit will go. If you hit a freon pipe, Jandy will be mad at you and I will act like I don't know you. Have a great summer. Sincerely, Marcus Miller

April 2006, Pennsylvania

Wanted to let you know that we received the heater in record time, put it in the following weekend and had our pool temperature go from 57- 84 degrees within days (and that was only running with our pump).  Thank you! We would recommend your company Heat Siphon SX5.0, Pennsylvania April 2006

April 2006, New Jersey

CLICK HERE TO SEE CARLOS PICTURES Marcus: Once again thanks for your cordial and professional service. It was a bit reassuring to confirm that  I wasn't dealing with a flight by night company when the UPS delivery guy spoke about the numerous heat pump deliveries he as made coming from your company in the last couple of years since he started his job. I was surprise to have the heater delivered and placed next to the filter in four days. It took one day for the installation and two days later the water temperature was at 86 degrees.  The whole family was enjoying the pool in late May (Outside temp 72 degrees). Here are a couple of pics of my little monster. Super quite too.  Thanks Carlos Jandy AE3000, New Jersey April 2006

April 2006, Washington

Mr. Miller, Just wanted to let you know the heat pump arrived yesterday.  I installed it and had it running by yesterday evening.  The pool was up to 80 degrees by this afternoon and my girls were happily swimming when I got home! Thanks again for your wonderful service. Sincerely, Tim Heat Siphon SX 3.25, Washington, April 2006

April 2006, Jacksonville, FL

CLICK HERE TO SEE JAMES & MARY'S PICTURES Hi Marcus,   Thanks again.  We ended up adding a 4x4 slab to set the unit on.  Plumbing installation took less than 1/2 day.  Looking to have it wired up and working in about a week.  We're attaching some pics of the final job.  You're welcome to post them if you like.   Sincerely,   James & Mary Beth Jandy AE2000, Jacksonville, FL, April 2006

March 2006, FL

CLICK HERE TO SEE BILL AND ALICE'S PICTURES Marcus, Trust you and yours are well. Here are some pix of the final installation of the Heat Siphon. The truck driver and I horsed the pallet truck through the yard and placed the pump right next to the pad.  I did the plumbing the day after the electrician ran the 220 feed. It took only five hours to raise the temp from 78 to 84; quite impressive.  We are both more than happy with the Heat Siphon and recommend it without exception.  Feel free to use the photos and any emails on your website.  It's great to be a member of your extended heat pump family.  By the way, the truck driver was delivering two other heat pumps from you in the same area on the day he delivered ours.  Small world. Regards, Bill and Alice Heat Siphon SX 5.0,  FL March 2006

March 2006, NJ

Marcus: Just a quick note, I'm the guy from NJ you wrote that lengthy e-mail about the best heat pump for me and I bought your heat siphon and it's up and running great. Your info was so good I thought I would ask you about pool pumps. I want one that is both quiet and efficient. I have a 23,000 gal in-ground pool and am thinking of the Sta-rite Max E-Glass pump 1hp. Do you have any knowledge on this matter? Regards,  Thomas Heat Siphon SX 5.0,  NJ March 2006 Dear Thomas: Thank you for writing back to me. I hope that you and your family are well. I have been servicing heat pumps for over 20 years. Didn't do too much with water pumps. The WhisperFlo by Pentair and Jandy Stealth are supposed to be quite and efficient. I can get you any one that you need if you give me the model and manufacturer. For that size pool I usually go 1 or 1.5 HP. Please let me know if you have any other questions or would like me to call you. Sincerely, Marcus Miller

February 2006, Riverview, FL

Marcus-    Thank you for all that you have done for me. You pointed me in the right direction, educated me on heat pumps, and gave me some recommendations, and prices. After lots of shopping around, I came back to you. Not only for your support and knowledge, but you absolutely had the best prices out there. Everything you promised was delivered on. The heater is installed and works like a champ. It's heating the water twice as fast as the old unit. I couldn't be happier. Thanks for everything, Patrick [follow up email after need to service the heat pump] Marcus- Jack called me from the airport (he was traveling that day) to assure me that I was going to be taken care of. 30 minutes later someone from their office called me and said they would be out to the house the next day. Well, they came and corrected the problem (a thermo sensor wire had loosened up during transit) it was a quick fix, and the heater is working like a champ. You were absolutely right about their customer service. It was top notch, just like you said, and it was my biggest factor in selecting Jandy in the end. Thanks,  Patrick Jandy AE2500 Riverview, FL, February 2006

February 2006, South Carolina

Dear Marcus; Wow!!!! What service. When I called you, I felt that I was talking to a friend. Thanks for your Help. Will keep you posted. Dr. G Heat Siphon SX 5.0, South Carolina, February 2006 July 2006 Email Update: "I am enjoying savings from the Heat Siphon over Propane @ $3.00/gallon" Dear Dr. G: I felt the same way too. We are here if you need us. Enjoy your warm water. Marcus

February 2006, Gautier MS

CLICK HERE TO SEE SEAN'S PICTURES I would like to thank you for the service you provide in supplying  pool heat pumps. I received my Heat Siphon within a week of placing the order and had it professionally installed two days later. It was an easy install and has increased the water temp. 16 degrees in the last 36 hours. It was a pleasure doing business with you and would recommend your company to any one considering a pool heat pump purchase in the future. Attached are some pictures of the heater and pool, I have been swimming each day since the heater brought the tem up to 83....love it. Again, thanks for making it an easy transaction. Sean Heat Siphon SX5.0, Gautier MS, February 2006

* I don't really have a bad feedback to post here because my customer didn't give me the ok to publish it. I sold him a heater 6 years ago and someone had stepped on one of the PVC pipes that was attached to the heat pump. As a result it broke the heat exchanger. In a series of 4 or 5 emails, I was working with him to find the best way to handle this, as his parts warranty had expired a year before. As I was contacting the manufacturer to see if we could get the parts to him for the wholesale cost. He told me he was going to start a website explaining how dissatisfied he was with the manufacturer's engineering ability and also me and my company. I offered to save him the trouble by asking him if I could post his emails on my website to air his disappointment and give the site some sort of balance to the positive emails that we have received. He did not respond to my emails after that point, so I took that as a no.  The same thing happened a few years ago, I had an "engineer" explained to me in a long email why heat pumps didn't work. I was so impressed with his passion, that I asked him too if I could post his thoughts on my site. A renegade engineer who has discovered something that the best engineers in the industry had overlooked all these years needs to have a forum to get his ideas out, I thought. Instead of taking me up on my offer to share his thoughts with the world, he disappeared too. Marcus Miller

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