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Customer  Testimonials 

2009

I wanted to put this page on my site because I know that when I am shopping on the Internet, it's hard for me to get an impression about the company that I am considering buying from. I saw a page like this one on an extended car warranty web site; I felt that since I was spending  a large amount of money I needed more information, or at least a feeling that I could trust them with my money before proceeding with a company that I never dealt with before.

 I contacted some of the customers on the page, and asked them some questions. From their response,  I then felt  that  I received the confidence and information to go ahead with the purchase. And it was a good decision.

As of this date I have receive no bad comments. I'm not sure what I will do when I do get one. You will have to stay tuned.*

Sincerely,
Marcus Miller

P.S. Please only contact a couple of people from your area. They have been gracious enough to allow me to post their e-mail addresses. I don't want to overwhelm them with e-mails. Thank you.

 

January 01, 2009. Miami, FL	SOLARIUM 125TI
Good Morning Kevin,   I just wanted to thank you for all of your help and excellent service with my recent purchase.   The heater arrived yesterday just as I had scheduled.  I have to tell you, that I was very nervous about ordering something for $3000 on line, but you made it painless and efficient. Rob S.
December 1, 2009. Liverpool, UK	HEAT SIPHON SX5.0
follow up email received on December 1st 2009. Hazel and Joe purchased their Heat Siphon back in 2004 Hi Marcus,   Once again we are extremely impressed with the customer service we received from you. In our book, that's so important, & that's why we prefer to do business with you rather than others (even if they're located nearer to us)!  We wouldn't hesitate to recommend you to anyone!   Regards Hazel & Joe
November 27, 2009. Regina, SK, Canada	HEAT SIPHON SX5.0
Hey Marcus,   Everything is working fine. If you need a letter of recommendation you can use me as a contact. we have the Heat Siphon SX5.0 on a 27 foot round above ground pool in Western Canada. The temperature outside has been low for this time of the season at a high of only 72F and lows of 38F. I have had the heater running for 2 half days when the temp hits over 50F and the water has come up considerably. The start up water temp was only 53F and now it's at 76F in 2 days. We will be going in tomorrow.   Thank you for all your help   Carl
November 3, 2009. Fort Lauderdale, FL	SOLARIUM 125TI
CLICK HERE TO SEE JOHN'S PICTURES MARC,  JUST A QUICK NOTE TO LET YOU KNOW HOW SATISFIED I AM WITH POOLHEATPUMPS.COM.  I RECEIVED THE UNIT 48 HOURS AFTER ORDERING AND THE INSTALLATION WAS DONE THE NEXT DAY.  THE UNIT WORKS PERFECT AND NOW WE HAVE A POOL THAT CAN BE USED 12 MONTHS A YEAR INSTEAD OF 6 OR 7.     IF ANY PROSPECTIVE BUYERS WOULD LIKE TO CONTACT ME, FEEL FREE TO E MAIL AT .  THANKS AGAIN TO POOLHEATPUMPS.COM,       SINCERELY , JOHN FT. LAUDERDALE, FL
October 27, 2009. Bonney Lake WA	HEAT SIPHON SX3.25
Kevin  I just wanted to say that the Heat Pump arrived yesterday on time ;-)  But the truck didn’t have a ramp, or a tailgate to lower it down.  I ended up having to help the deliverer. We had to use a long ladder I had, with a big sheet of plywood to slide it down safely.  That went fairly well but it still was nerve-racking.  Anyway, I was able to get the unit plumbed up, and wired up and turn it on this morning.  I appears to be producing about 4-5 degrees, though its hard to tell.  I’m sticking a thermometer in front of the water outlet, and the pool water is about 83 and what is coming out appears to be about 87-88…  So it clearly is working well. ;-)  I want to run the temp up to 90 J  My wife will like that.   Other than that… I LOVE IT !! ;--)  Thanks a lot Chris
October 2, 2009. Downingtown, PA	HEAT SIPHON DX3.25
CLICK HERE TO SEE DOALD'S PICTURES Hi Jason I just wanted to drop you a line about how satisfied we are with our Heat Pump we purchased from your company. We live in the Northeast in Pennsylvania and have used propane to heat our pool for the past 7 years. We were very reluctant to try a heat pump for the pool not living in a warm climate like Florida. After many talks with you and making the purchase in March of this year, we could not be more happy, Our pool was always the correct temperature and our Electric Bill never was more than 80 or 90 dollars usual. You have a great product and great service. Thanks again and we will think of your company whenever we purchase pool supplies. Please see attached pictures, even cosmetically it's a great hit. Donald
July 8, 2009. Florissant, MO	HEAT SIPHON DX5.0
Kevin and Marcus I have been meaning to get back to you about our new Heat Siphon. In May our normal gas bill was $800.00 + to heat the pool. This year it was $400.00, and that includes our air conditioner. It works great even when we want 90 degrees in 65 degree weather. Thanks for your help in choosing the right pump for our pool. Karen W.
June 23, 2009. Moultrie, GA	PENTAIR HP 1200R
Marcus- The Best experience I have had so far while building our pool...and our house. Your staff, You, and Jason have been very helpful and always followed up. Jason made sure our heater was shipped same day even when I was very close to the deadline. Thank you again. Wayne
June 8, 2009. St. Petersburg, FL	HEAT SIPHON DX5.0
Thank you for your prompt attention to this sale - everything is exactly as was discussed over the phone with Kevin and I will notify you when we're ready to have the unit shipped, probably in 2 to 3 weeks. I found your website to be, by far, the best organized and most informative of all that I visited, and having immediate weekend phone contact with a knowledgeable reprehensive to answer all of my questions was a huge factor in making this purchase. It's a rare treat these days to find a business that is as customer oriented and available as you guys are! Thanks and best wishes for your future success. Bill
June 3, 2009. Allison Park, PA	HEAT SIPHON DHP5.0
Hello, Kevin.  Wow, we're impressed.  Your way of doing business is unparalleled!  Craig is in sales and he rarely acknowledges the action of others unless it's outstanding.  Your attention to our needs has been phenomenal.  To begin, you took our call on a holiday weekend.  Next, you understood when we initially canceled our order.  Finally, when we called again yesterday, you immediately got back in the saddle to resurrect our order.  Truly, we don't find this attention to the customer often in today's marketplace.  We want to thank you.  We truly appreciate it and want you to know. As for providing us with any photos or info. in advance of the delivery, that would be great.  We would like to share those with our electrician so he's fully prepared to install on Saturday.  Again, thank you!  We'll let you know if we have any questions.  Looking forward to a warm pool, thanks to you! Best regards, Melinda and Craig
June 02, 2009 Chesapeake, VA	RHEEM RMHP 115LHHC
Dear Kevin, Thank you so much for your help in selecting our heat pump. Our pool is now the neighborhood after-party pool! After the all-day 4th of July picnic at the neighbors' home - with a pool - they asked if they could come over and try out our heated pool, thinking it would be at least 2 or 3 degrees warmer than their pool. It was more like 6 degrees warmer! Everyone was amazed at how warm and comfortable the water was, and no one wanted to leave - at least not until the early hours of July the 5th!    I never imagined how much a few degrees difference in water temperature could dramatically increase the use and enjoyment of our pool. We are no longer at the mercy of the sun to heat our pool! Cloudy days are great swim days now, unlike in years before when it would take days of sunshine to replenish the warmth one day of clouds could take away. This summer, we can now swim any day and at any hour, as long as it isn't storming. THAT IS INCREDIBLE!!!    The heat pump set-up behind our pool shed came out great. First, we removed all the grass and weeds and then graded the area so the highest point would be next to the pool shed where the pump would be placed; this would prevent rain or pool water from ponding near the pump. Then, to discourage weeds from growing back, we covered the area, first with multiple layers (4-6 sheets) of newspaper, followed by a layer of landscaping fabric, well secured with pegs. We then put down a cement paver base with paver edging securely installed along all four sides. For aesthetic and practical reasons, we then surrounded the paver base with landscaping rocks. It looks so good that the neighbors ask for tours!  Again, Kevin, thank you for your help in selecting the absolute best heat pump for our pool. The other day, one of the young ladies enjoying our pool said to her mother, "This is the best pool I have ever been in!" My family and I totally agree with her. With warn regards, Ellen in Chesapeake, VA
May 26, 2009. Mount Juliet, TN	JANDY AE2500
Thank you very much for all your help.  The order arrived in just 2 days. One day before you said I would have it. I don't know how you do it but thanks again. I had the Jandy Model AE-2500 up and running by Sunday 05/31 and it works great. Thank You,   Richard
May 25, 2009. Montross, VA	Rome 130TI
Hi,  The heat pump arrived today. Thanks.  I sincerely thank you for your choice of freight carriers. The  FEDEX-FREIGHT delivery service was everything one would expect from a  professional freight service (as contrast to most of the local freight  delivery service groups in this area).  The driver was extremely courteous and helpful, allowing me to avoid  the typical 'confrontations' I generally encounter with the delivery of  large/heavy equipment.  I will definitely recommend "pool heat pumps . com" to my friends  and neighbors when asked about our new pool heater. Thanks, again,  Rob
May 11, 2009 Hagerstown, MD	HEAT SIPHON DX5.0
Kevin, Thanks for your help, I must say doing business with your company was a great experience. Not only did I get a great price on my heat pump, I felt I got really expert advice on what to buy and how to install it. Your website is really very good and is chock full of great easy to find content. It was the website that attracted me to your company. But once I made the decision to buy I was delighted with the communication about my order and your amazingly fast  response to my E mail with questions about the install. And finally being able to reach someone on the phone at that moment in the install when there was that one last question really made the whole experience a pleasure. The install is now complete and the unit is really moving the needle (quietly I might add). I am raising the temperature on a 22,000 gallon pool  by over one degree an hour! It makes me wonder why I have waited so long to add a heater? Thanks again for all your support. Please feel free to use my letter as a testimonial for others as I can recommend the company completely. Jim
May 06, 2009. Flower Mound, TX	HEAT SIPHON DX5.0
CLICK HERE TO SEE DON'S PICTURES Marcus Miller,  I just wanted you to know how much I like the new Heat Siphon DX 5.0 that I purchased from you.  It arrived safely and I was easily able to install it myself.  I had an electrician connect my Single Phase 220 power yesterday morning.  We turned it on at 11:30 am and I showed a 10 degree rise in the pool temp ( 72 to 82 ) in 24 hours.  It reached my desired temp of 85 this afternoon at 5pm.  We had a cool night last night (64) here in Flower Mound, TX., a suburb of Dallas, and it was about 85 today.  I have lots of shade over my pool so this will help us get it warm early and keep it warm all season long and well into the fall.  My grandkids are coming over on Saturday and we'll enjoy the warm water.    Thanks again for your help Don Flower Mound, TX
May 05, 2009. Hagerstown, MD	Heat Siphon DX5.0
CLICK HERE TO SEE JIM'S PICTURES Kevin thanks for your help, I must say doing business with your company was a great experience. Not only did I get a great price on my heat pump, I felt I got really expert advice on what to buy and how to install it. Your website is really very good and is chock full of great easy to find content. It was the website that attracted me to your company. But once I made the decision to buy I was delighted with the communication about my order and your amazingly fast  response to my E mail with questions about the install. And finally being able to reach someone on the phone at that moment in the install when there was that one last question really made the whole experience a pleasure. The install is now complete and the unit is really moving the needle (quietly I might add). I am raising the temperature on a 22,000 gallon pool  by over one degree an hour! It makes me wonder why I have waited so long to add a heater? Thanks again for all your support. Please feel free to use my letter as a testimonial for others as I can recommend the company completely. Jim Hagerstown, MD
April 03, 2009. Elmhurst, IL	RHEEM RMHP 115
CLICK HERE TO SEE RON'S PICTURES  Well, I didn't know what I was doing, but I looked at pics on your site, asked at pool store and at Home Depot..... after 10 trips to Home Depot (because I kept forgetting stuff) I got it pretty slimmed down and simplified.   I poured a concrete slab (something I've never done before) looking up instructions online.  The unit came and I needed help moving it, but me and 3 other guys got it on the slab.  Next....I looked for an electrician.  My pool is in the center of the backyard and because I have a concrete patio between house and pool....all bidders said to trench around patio and pipe to side of house. I got the job done by a family member who gave me a break at $600 + 2tickets to a Cubs game...everyone else was over $1000 to put in a new breaker, run conduit and wire.  It took  1 guy about 6 hours, including digging...parts couldn't have cost more than $150 so these guys were trying to rake me over the coals....and given the economy, these bidders should have been happy to work!!!   Anyhow, attached are pics of the final install.  I was able to run flexible tubing from skimmer to Filter and from Pool Frog back to the return on side of pool.  Even though Rheem has backflow check valves in it, Installed on between heat pump and Pool Frog for extra safety. Contractor used PVC piping, 50 amp breaker, and a disconnect with Seal Tight next to the pump.   Ice cold air coming out of top of pump....if someone could invent a way to funnel that back into a home/office/lifeguard shack/ they would truly be "green"....heating pool, and using same energy to cool the office/home. Here are the heating stats on pool (we're swimming in it today)  Heat Pump finished install and had power at 4pm CST.....Chicago air temp  75.  I set filter to hi speed and heat pump to 87, let the pump run all night. By 9am next morning (or 17 hours later) pool was at 80 degrees (night time temp was high 50's low 60's), I let it run to about noon before taking cover off to vacuum and skim....by noon or within 20 hours of install my 10,000 gallon 21' round above ground pool was at 87 degrees.....  I couldn't wait to jump in..... We didnt' get 87 degrees until fathers day last year, using solar panels and solar cover. These pumps are amazing and efficient....couldn't believe I'm swimming on May 20th in bath temp waters..... Ron Elmhurst, IL   Dear Ron: Thank you for sending the photos. Wow is all I can say. Bravo. It is important that you put the check valve between the outlet of the heater and the chlorinator. 10 trips to Home Depot is about right. You are right about electrical quotes. I have seen the same heat pump job bid at $600.00 and $3600.00. My Generator for my house was done for $2100.00 and I had quotes up to $8000.00 and they said that I had to fix the dry wall. The $2100.00 never tore up the wall to begin  with. I asked them how many hours they thought it would take. They said 2 men for two full days. I told them I could do it alone in 5 hours.  You made a nice clean looking piping job. I am proud of you. I hope that you have a great summer. Too bad you didn't ask me. I would have done the job for just 2 Blackhawk playoff tickets and lunch. :-) Thanks again.   Sincerely, Marcus
March 30, 2009. Durand, MI	HEAT SIPHON HP5.0
Kevin,      As per our conversation, I am writing to confirm my satisfaction with the Heat Siphon heat pump. Let me start by saying that the free shipping was awesome! UPS delivered the heat pump in my driveway without any scratches or damage (it was a little bigger than I expected).      I installed the unit on its own deck (4'X4') so it did not sit in any water. It was a breeze to install, just as stated. I am one of those folks that open their pool early so that I have no surprises when we actually want to swim. Needless to say the pool was opened April 11th, 2009. Outside temperature was 46 degrees, pool water a chilly 35 degrees. I ran the heat pump 9 hours a day for 5 days. At the end of the 5th day the outside temperature was 55 degrees and my pool water was 80 degrees. NO KIDDING!! If you are thinking about a pool heater, look no further. My satisfaction with the Heat Siphon and with Kevin are unsurpassed. This heat pump is truly, truly amazing........ Thank you   Don Durand, Michigan
March 03 2009, Leander TX	HEAT SIPHON SX5.0
Finished  installing the heater Mid-March after a very fast delivery from you guys.  It was up and running in time to fire it up and have my family and I swimming for Spring Break. We'd had a cold spell the week before and the water was COLD but the Heat Siphon cranked it up fast with the help of some sunshine and some warm air from a weather warm-up right when we fired it up.  It's an amazing device.  It's going to really help us get more out of our pool.   Thanks for the good advice and friendly service.  Very much appreciated.     -Jeff  Leander, TX
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