If you need assistance with your heater, have a problem to report, or want to check warranty status of your unit, please contact us or the manufacturer of your heater.
The heat pump service number is listed right on the front of every unit. Every single heater comes with a certificate that includes its unique serial number that identifies your individual unit. The manufacturer will need your unit’s serial number in order to help you.
If you have reason to believe that your heater is not functioning properly, please review our Troubleshooting Guide for some common issues that can cause a heat pump not to operate.