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Pool Heater Reviews, Heat Pump Installation Photos and Testimonials

We know that when you're shopping online, it can be difficult to get a good impression about a company. We feel that since you're spending a large amount of money, you need as much background information as possible, or at least a feeling that you can trust us before proceeding with a purchase.

Feel free to read actual customer responses below, or email us at with your product review or testimonial letting us know how happy you are with your purchase.

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SureTemp 900

Posted November 2001 by Jose Raventos Costa Rica

Last week we installed the heat pump unit and it's working without a problem. I thank you for your excellent service and care for leaving the client satisfied. Congratulations.

EUS Captain

Posted November 2001 by Ray D New Jersey

I just wanted to let you know how much I love my heat pump. It arrived at my home as promised, and after being installed the water temperature was 80 degrees within 24 hours even though we had a cool week of weather. The pool company who installed my heatersaid the heat pump had many good features. It is the quietest heat pump I have ever owned.

EUS Captain

Posted November 2001 by Ian Fishwick Malaga, Spain

Just a quick note to let you know that my EUS Captain heat pump has now been installed .... very simple   ...   very quick ..... and I'm highly delighted. We switched it on yesterday mid-morning and this morning we swam in 33 deg C ... that's 90 of your deg.F! .... must turn the stat down a bit when Jill's not looking! The setting on the thermostat gauge is only on the lower end of ''warm'' ... mind you the ambient air temp is about 23C. Will be back in touch January for more units .... I'll try a hard sell to my neighbors!

EUS Captain

Posted June 2001 by Peter K. New England

September 26th and our pool is still open. We have all been using the pool regularly until very recently. We don't have very much time to enjoy it lately because of school, soccer, football, homework and cooler evenings by the time all of the above have been completed. But I wanted to tell you that last night, after we came from Confirmation class for our oldest son, it was about 8:30 p.m. We all went in the pool and enjoyed the 84 degree water. It was wonderful.


Thanks for all your patience last fall when I wasn't even sure just what a heat pump was. I am sure that answering my relentless e-mail messages was a chore, but I wouldn't have taken the risk and bought a heat pump without your thorough answers and wealth of information. No propane or gas heaters for us!!! We have REALLY enjoyed our first season with the in ground pool...and we've extended that season for several weeks of additional family fun, thanks to you.

Heat Pump

Posted June 2001 by Paul R.  

Just a note to let you know that I got the thermostat...Once again thanks for the good service and timely responses to my questions. I will be sure  to keep you in mind anytime someone has a problem and needs help. I hope you stay in business for a long time to come, believe me it's getting hard to find people you can depend on these day's.

Heat Pump

Posted June 2001 by Dennis  

A little update. Heater arrived in perfect shape.  I took out the old one, brought it to the landfill, picked up the plumbing and electrical supplies. Slid new one into place, wired it and plumbed it all by myself in 8 hours. Not bad for an old guy. Thanks for all the help you, gave me in selecting the right heater.

Heat Pump

Posted 2001 by John D Jr. New Jersey

I received the heat pump as promised. I can't tell you how happy I am. I thank you for all your time and patience. I would never hesitate to buy from you again. Feel free to use my commentary.

Heat Pump

Posted 2001  

The heat pump arrived without damage... Thank you again on a smooth transaction.

AquaCal Heat & Cool

Posted 2001 by Gary G Arizona

Heat pump received Wednesday afternoon in good shape. Installed and working properly. Thanks


Posted 2001 by Houston I. Florida

The Tropical T115 arrived Wednesday and the shipper, R&L Carriers was very courteous and professional. Just wanted to drop you a note and thank you for your fast, courteous and efficient service. Your help in answering all my questions is greatly appreciated. I hope to have the plumber and electrician out next week to make the installation. Thanks very much for all your help.

Heat Pump

Posted 2001 by Al Calamari  

I just wanted to drop you a note to thank you. Buying large ticket items over the internet can be a challenging and frustrating experience. Dealing with your company made it easy and worry free. Some companies would have made the minor shipping issue my problem to deal with but you handled it and I simply had to wait for delivery. The pool has been started and I should be hooking the heat pump up in a couple of weeks. I'm anxiously waiting to enjoy the warm heated water. Thanks again

Heat Pump

Posted 2001 by Terrance S.  

Got the pool heater yesterday. Thanks for your help. I'll gladly direct any business toward your way in the future

Heat Pump

Posted 2001 by Dennis & Kathie Le M. Florida

As absent Florida homeowners based in the UK, we were nervous about picking out a pool heater supplier off the Internet. We need not have worried, Pool Heat Pumps .Com supplied a great product at an excellent price. They delivered on time - almost to the minute! - And followed our purchase with genuine enthusiasm. We certainly recommend without hesitation

Heat Pump

Posted 2001 by George G. Florida

I cannot say enough about the excellent service that I received from your company. I have an in ground pool that is 3 years old and I had acquired a 10 year old pool heater from my in laws when they took their pool down. The pool company plumbed the heater in and all was fine until I needed a part for the heater and Murphy's Law came into play because the pool heater company was no longer in business.


A quick search on the internet directed me to your company and within a few days the pool was up and running. Unlike the other 2 pool heater supply companies that I contacted you did not try to sell me a new pool heater or tell me that my pool heater company had gone out of business and there was no way on earth to get a part for my unit. I have nothing but praise for the honest, rapid and courteous way that your company does business. I will recommend your company to all my friends in the future for their pool heater needs and once again thank you for your services.

EUS Captain

Posted 2001 by Raul S. Puerto Rico

I received my heater today and everything looks fine. The box is in excellent condition. It was stopped for taxes until today. The shipping company (Xpress Freight) was very courteous and deliver the Heater to my home at 5:00 am by my request. I hope everything is installed in a few weeks. Thanks for a great service.

EUS Captain

Posted August 2001 by Alan C. Artz Florida

Very helpful and informative, both before and after the sale, a gentleman.

Heat Pump

Posted 2001 by Edward F  

I've been meaning to follow up with you about the "Captain" pool heat pump. I am very pleased with your fast personal and efficient service. The delivery went well and the delivery person was helpful in that he brought the unit to my backyard to the installation spot. I did the plumbing hookup myself with the appropriate bypass piping. The supplied instructions were pretty good. The overall installation was simple. A licensed electrician did the necessary electrical work. The "Captain" has been working up to my expectations and the pool heater worked faster than I thought it would.

Heat Pump

Posted 2001 New York, NY

I had purchased the heat pump model SX 5.0 HP from you this summer. Thank you for your excellent support and the recommendation to make the right decision...I have been very impressed with its performance and the efficiency in which the unit could reach temperatures in excess of 85 degrees.

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